Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Directline Flights Comentários

https://www.directline-flights.co.uk

Directline Flights have been helping customers to compare and book flights since 2007.

Serviço

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A apresentar todos os 17,581 comentários

Cliente fiável

3 years ago

Will use this service for all of my bookings thank you very much

The service I received from Tracy was excellent as am not very good at booking in for my flight she helped me and talked me through everything

Cliente fiável

3 years ago

First flight for over two years! Out of practice!

Everyone I spoke to was helpful, knowledgeable and friendly

Ms Hughes

3 years ago

O que Ms Hughes disse sobre Directline Flights:

I asked for special assistance but have not heard a word

Sara Bradley

Directline Flights

3 years ago

Dear Mrs Hughes, Thanks for your feedback. I can see that you contacted easyJet directly to arrange your assistance. I am sorry that they have not yet responded, they are working through the request in strict date order. As your flight is not for a month I expect that they will be in touch with you nearer the time to confirm the arrangements. You are welcome to call easyJet on 0800 260 6686, the best time to call is at 0800 in the week, or at any time on a Sunday, as you are likely to get straight through to them more quickly. Best regards Sara Customer Service Team.

Mrs Collins

West Kent

3 years ago

O que Mrs Collins disse sobre Directline Flights:

All made easy.

I am in my 70’s and not so quick as I used to be but each step of the booking was made easy. When I had finished and printed it all out I patted myself on the back, and all thanks to Directline...

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Cliente fiável

3 years ago

All good..

Mr Mazzotta

3 years ago

O que Mr Mazzotta disse sobre Directline Flights:

i phoned to cancel my flight she told me to go my local tui shop .

Sara Bradley

Directline Flights

3 years ago

Dear Mr Mazzotta Thanks for your feedback. Our phone and email records show that we have never received a call or email from you, perhaps you called TUi directly and were asked to visit one of their shops by a TUI agent? We would never instruct a customer to do this as this is something we can, and do help with. If you still require assistance please let me know. Best regards Sara Customer Service Team.

Mr Garner

3 years ago

O que Mr Garner disse sobre Directline Flights:

Knowledgeable,helpful,easy to deal with.

As always , my questions were answered in a detailed and friendly way, thank you Gemma

Cliente fiável

3 years ago

Would use again and if asked would recommend

The service was so good that I didn't realise I was using Directline Flights service.

Mr Arnold

3 years ago

O que Mr Arnold disse sobre Directline Flights:

Nice and easy with no stress.

Cliente fiável

3 years ago

Easy peasy. Thank you

Easy and quick. No problem encountered. Will use again.

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