I ordered flooring online, then realised I was near store next day. Went in, got the right flooring and was given an immediate refund. Excellent service in store.
Delay after delay. Had to constantly chase for updates and was told it was coming on X date for that date to pass and be told a date even further. Couldn’t give any concrete information and blamed...
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Kennedy Allan
Direct Flooring
5 years ago
Hi,
I would like to start out by saying delays on the suppliers end are outwith our control, as we have to wait on the stock being produced before being shipped overseas, due to the surge in orders we have received this year just due to lock down, wait times have increased for the products in demand, Which was the case with the Harbour Oak Grey at the time of your purchase. Dates passed onto yourself would have been relevant at the time but are always subject to change, as we always explain. Stock is not live on our website as clearly posted in the terms and conditions, which have to be read and understood prior to placing your order.
The order is placed and we are in contact as soon as possible to inform you of the options at present, these are always;- wait on the order (pre-order)
-swap for an alternative that is available immediately/sooner
-a refund, where the above two options are not suitable.
After agreeing to wait, you then contacted us on the 29th of October to advise this was no longer suitable. We cancelled and refunded the order the same day.
Thank you for taking the time to leave us feedback anyways.
Data de compra: 27/09/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Excellent service from the London Rd shop in glasgow.
Had to get flooring on short notice and the gentlemen in the shop were amazing over the phone and we sorted it within the day!
Not to forget...
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Kennedy Allan
Direct Flooring
5 years ago
Thank you so much for your feedback, lovely to hear that you are enjoying the new flooring!
Avaliações de produtos
Data de compra: 03/11/2020
0
Partilhar
MA
Mafalda Albergaria
Verificado pela Feefo
5 years ago
O que Mafalda Albergaria disse sobre Direct Flooring:
Not even worth 1 star rating. I received wrong flooring, complaint by email. Then, I was asked what the best time to contact me on the phone. I replied and never heard back from anyone!
Kennedy Allan
Direct Flooring
5 years ago
Hi, we have made numerous attempts to call you outwith your working hours, the last being the 29th of September after 12pm as requested. The call wrung out and we did not receive a call back despite us leaving a message.
I would like to point out that we did not send the wrong flooring, as you ordered the Trend Oak Grey which is what was received. From our email correspondence it looks as though you have received a sample from another company before ordering the flooring from ourselves.
Please contact Denise via email if you would like to re-open this case.
Thank you regardless for taking the time to leave us feedback.
Always contactable, helpful staff who can always reach by phone. The DWF showroom service was excellent. One of the best services I have experienced.
Kennedy Allan
Direct Flooring
5 years ago
Thank you for the great feedback.
Avaliações de produtos
Suportes multimédia carregados
Ver todos os (1) suportes multimédia
Data de compra: 26/10/2020
0
Partilhar
EB
E Blackett
Verificado pela Feefo
5 years ago
O que E Blackett disse sobre Direct Flooring:
Would definitely buy from Direct Flooring in the future. Everything was very easy, I made the order for pick up in store and the flooring installer was able to pick up for me and also return the two...
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Kennedy Allan
Direct Flooring
5 years ago
Lovely to hear, thank you for taking the time to leave us a review.
When making a purchase online at their website it doesn’t tell you that the items are not in stock.
I received a phone call a day or two after to inform me that item would be two to three weeks...
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Kennedy Allan
Direct Flooring
5 years ago
Hi, our website is not live, as stated in our terms and conditions. We aim to give our customers the best update that we can as soon as possible (the Harbour Oak that you had ordered, we faced issues with on the suppliers end, and were out of stock all the way from September through to late November), regardless, I am glad to hear that you received your flooring, and thank you for taking the time to leave us feedback.
Direct Flooring began trading in March 2001 with two stores in Glasgow, and high hopes. Direct Flooring is now Scotland's largest independent specialist flooring retailer with thirteen stores throughout Scotland, and plans underway for more.
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Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Direct Flooring began trading in March 2001 with two stores in Glasgow, and high hopes. Direct Flooring is now Scotland's largest independent specialist flooring retailer with thirteen stores throughout Scotland, and plans underway for more.
