O que Mrs Malgorzata Brzozowska disse sobre Destination 2:
Not great service from agent!
I’m afraid the serviced received wasn’t great. It was great service until I paid and found out that I have problems. No contact with the agent what so ever. He doesn’t rep,y for my emails or contact...
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Customer support
Destination 2
3 years ago
Hello Mrs Brzozowska we are sorry to hear this. Your consultant may not be on shift to pick up on your enquiry but will do so as soon as they are.
MB
Mrs Malgorzata Brzozowska
3 years ago
Hello,,,
The consultant was on shift as I spoke to his colleague and colleague put the phone down on me. This is not acceptable.
I left message when I phone again few days later and he didn’t call me back.
I understand he is busy but I paid lots of money for the cruise and if I need help I shouldn’t have so many problems.
I was looking to book another holiday with you,,,but I want now.
Margaret
MB
Mrs Malgorzata Brzozowska
3 years ago
Still waiting for a response from Destination2. I have no contact from the agent since I paid for the cruise. This is not acceptable,,,,if I have problems the agent should help me.
Looks like you don’t care about your customers after they paid for their holiday.
I will try to speak to someone who can help me.
Margaret
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Partilhar
MB
Mr Andrew Brewer
Studham
3 years ago
O que Mr Andrew Brewer disse sobre Destination 2:
All the ladies I have dealt with at Destination 2 are always very helpful on all all occasions. Destination 2 are always very well priced. I would highly recommend purchasing holidays from them.
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Partilhar
Cliente fiável
3 years ago
Website is easy to use and holidays are value for money, however I have received several threatening emails relating to overdue balance payments that are not overdue. This is very stressful and puts...
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Customer support
Destination 2
3 years ago
We are very sorry for this, there appears to be a technical problem causing it which we are trying to address. We do apologise that this has caused concern as we are actively addressing the reason and appreciate any customer feedback.
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MC
Mrs Stacey Canepa
3 years ago
O que Mrs Stacey Canepa disse sobre Destination 2:
Quick and efficient service. Very helpful :)
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DC
Dave C
Lymm
3 years ago
O que Dave C disse sobre Destination 2:
The website has the best pictures, information and prices of any other I have seen. Great experience
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Cliente fiável
3 years ago
Unprofessional - alarming emails sent out with no means of contact with it being a Sunday. Handled with no empathy
Customer support
Destination 2
3 years ago
We regret that you feel this an accurate reflection of our service and how the matter was addressed since we find that there has been more than one apology and full explanation as to the circumstances involved and that it was an isolated incident which has been investigated with our IT department. This was however resolved within the timescales our Customer Service team auto reply mentions regarding email contact.
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Cliente fiável
3 years ago
Phone rep very helpful
I phoned to make the booking and confirm details. The representative was extremely helpful with all my questions and payment
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Cliente fiável
3 years ago
Slick, no problems, all sorted.
Everything and Yes.
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MS
Mrs Nichola Simpson
3 years ago
O que Mrs Nichola Simpson disse sobre Destination 2:
Excellent service
Would highly recommend
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Partilhar
MM
Mrs Ayshe Mollova
3 years ago
O que Mrs Ayshe Mollova disse sobre Destination 2:
Thanks for all the help i can't wait to for our holiday 😊
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