I felt the administration side was good but to my horror I found the same hotel deal available after I had booked for £2000 less. Can’t help but feel cheated.
Customer support
Destination 2
3 years ago
Mr Sejpal we are sorry that you feel this way. We always provide the most competitive price for any arrangements given based on live availability at the time of booking. We do however have no control over subsequent promotions by any suppliers or hotels who lower their prices further to gain additional customer interest and more business. We would expect that you researched costs before proceeding to book with us and you were happy that we were the best option which is why you chose to commit. It is always frustrating to find lower deals in any market after purchasing but we can assure you that you received the best rates we could provide.
MS
Mr Ragesh Sejpal
3 years ago
Actually you were the best option when comparing the deals at face value but the sea plane fares were added separately while in the booking process, whereas other providers were quoting their price inclusive. This along with a price drop caused a discrepancy but £2k is significant and we believe maybe Destination 2 could have done more. Booking.com would have offered a better deal but my advice is caution and don’t trust the brand blindly. The fault is ultimately mine.
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Cliente fiável
3 years ago
Answered all queries with a ‘live’ person on the phone not just online
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Partilhar
Cliente fiável
3 years ago
Best online holiday website
Friendly customer adviser who was knowledgeable and when she didn’t have the answer she got back to me promptly. Very competitive prices an easy and enjoyable experience
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MF
MRS LAURA FARROW
3 years ago
O que MRS LAURA FARROW disse sobre Destination 2:
Fantastic service with a smooth experience start to finish
Kirsty was amazing she guided me along the way with a 5 star service and helped me me find the best holiday for myself and my family that catered for my wishes and need - with fantastic knowledge .
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MO
Mrs PUTIBAI ODEDRA
3 years ago
O que Mrs PUTIBAI ODEDRA disse sobre Destination 2:
EXPERT ADVICE
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MB
Mr Alan Bowerman
3 years ago
O que Mr Alan Bowerman disse sobre Destination 2:
Considering we spent !6k booking a holiday not as good or helpful as I expected!
Customer support
Destination 2
3 years ago
Mr Bowerman we are sorry to hear this, our customer service team would be happy to assist where they can if you make contact. We regret that there are some limitations in relation to information that can be disclosed, but this can be explained to you.
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Partilhar
Cliente fiável
3 years ago
Excellent phone service
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Cliente fiável
3 years ago
Holiday Booking
Very professional, big thanks to John Johnson for his help with our booking
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Cliente fiável
3 years ago
Excellent service would highly recommend using them
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MM
Mrs Vera Mcdermott
3 years ago
O que Mrs Vera Mcdermott disse sobre Destination 2:
Fantastic service and great price, definitely will be booking again with them.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
