I bought a holiday in Dubai and within minutes I realised it was wrong for my family, so I cancelled. The distance selling regulation allows a cooling off period of 7 days where the law requires you...
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Customer support
Destination 2
5 years ago
Hello Mrs Okonkwo, we are sorry to inform you that such regulation does not apply to your holiday and this is as explained in the Government advisory covering it. You made a booking online and ticked to accept our terms which clearly state the commitment you make to the supplier when making payment and that they may have fees which will apply if you cancel. We regret you appear to have overlooked that point regarding non refund of the deposit.
MO
Mrs Ugo Okonkwo
5 years ago
This applies to everything. Unfortunately you cannot change the law to suit your purposes. Just because someone ticked a box does not mean you can change the law. It doesn’t work like that. The least you can do is refund my deposit and amend your unlawful practices so that people can book holidays with your company in confidence. In less than 1 hour, you made £201 from me, that is unlawful in every sense
Customer support
Destination 2
5 years ago
Mrs Okonkwo we respectfully refer you to the terms of this regulation, we are not changing the law but abiding by it.
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Partilhar
Cliente fiável
5 years ago
Customer contact lacking, no chat line available, telephone for urgent only and email return on 72 working hours not good enough. Travel docs received out of time.
Customer support
Destination 2
5 years ago
Thank you for reporting this, we can see that you emailed our customer service on 15 July and had the documents sent on 16th. In your email you accepted our 72 hour turnaround which was achieved. We are sorry that our methods of contact do not otherwise reach your personal expectation but will feedback your concerns.
Cliente fiável
5 years ago
Thank you for your comments. FYI, my mail of 15 July was in response to D2 email which incorrectly advised that the travel documents should have been received. A further mail was sent by me on 16th (prior to my receipt of travel docs) advising that docs still not received - this mail was outside the 72 hours for receipt of docs.
Customer support
Destination 2
5 years ago
Thank you for clarifying this, we will investigate the point.
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Partilhar
ML
Mrs Angela Lewis
5 years ago
O que Mrs Angela Lewis disse sobre Destination 2:
Terrific service
Tracey Jagger gave excellent advice. Choosing and booking the holiday was made so easy.
Customer support
Destination 2
5 years ago
This is wonderful to hear thank you Angela.
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Partilhar
MC
Mrs Sandra Cowan
Glasgow
5 years ago
O que Mrs Sandra Cowan disse sobre Destination 2:
1st time user of this great website Destination 2
I stumbled upon this website while looking for a holiday to vegas for 5 Adults and 2children and was amazed at the prices after the few quotes from different sites Also the website was great and...
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Customer support
Destination 2
5 years ago
Thank you we are pleased to hear this and welcome your custom Sandra.
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Partilhar
Cliente fiável
5 years ago
Great
Fantastic site to book holidays. Very easy and straightforward. I would recommend
Customer support
Destination 2
5 years ago
Thank you for commenting, we appreciate it.
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Partilhar
Cliente fiável
5 years ago
Tracy was absolutely brilliant!
Tracy was absolutely brilliant. We ended up having to make quite a few changes and Tracy got it all sorted for us with absolutely no issues.
Customer support
Destination 2
5 years ago
We are very pleased to hear this, thank you for commenting and we will ensure Tracy knows.
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Partilhar
MC
Ms Lynne Crook
5 years ago
O que Ms Lynne Crook disse sobre Destination 2:
Let me first say thank you so much to Nadine for all her help she did to help me my partner my sister my brother in law and Archie get our dream holiday for next year also I was so impressed my...
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Customer support
Destination 2
5 years ago
Lynne we really appreciate your recommendation thank you and will let Nadine know.
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Partilhar
MM
Mrs Shirley Mirfin
5 years ago
O que Mrs Shirley Mirfin disse sobre Destination 2:
Rebooted holiday
Great service from matt very understanding and listening to me
Carol Davies
Destination 2
5 years ago
Mrs Mirfin we appreciate your review and will let Matt know.
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Partilhar
Cliente fiável
5 years ago
Very helpful
Carol Davies
Destination 2
5 years ago
Thank you we are pleased that this is the case.
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Partilhar
Cliente fiável
5 years ago
The adviser Del was very helpful
Del was excellent and nothing was too much, he was extremely helpful and made the whole process an easy one
Carol Davies
Destination 2
5 years ago
We are so pleased to hear this thank you for taking the time to comment.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
