O que Ms Paula Tomas A Da Costa Nannucci disse sobre Destination 2:
Amazing website with cheaper hotel rates than the usual dot com sites
Please book with them! Better prices than the other sites and great site to use
Customer support
Destination 2
5 years ago
Thank you for your feedback about our website, we do aim to be very competitive on price Paula.
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Partilhar
MM
MR KIEREN MARRIOTT
5 years ago
O que MR KIEREN MARRIOTT disse sobre Destination 2:
Brilliant
Brilliant service from start to finish from Kirsty
Customer support
Destination 2
5 years ago
Thank you for your feedback, we really appreciate it and will pass it on to Kirsty.
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Partilhar
Cliente fiável
5 years ago
Quick and easy
Nice and easy to understand and lots of selection
Customer support
Destination 2
5 years ago
Thank you for your feedback we are pleased with your observation.
0
Partilhar
MJ
Mr Theodore Jones
5 years ago
O que Mr Theodore Jones disse sobre Destination 2:
Really slick service, great price and good holiday terms for the covid situ
Customer support
Destination 2
5 years ago
We are very pleased to hear this, thank you for commenting Mr Jones.
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Partilhar
Cliente fiável
5 years ago
Could of been better
The booking process was easy and simple like we have done before. However, when we arrived at the intercontinental hotel I had to spend over an hour arguing to get the room and service I had paid you...
Saiba mais
Customer support
Destination 2
5 years ago
The order reference quoted is not for the hotel detail mentioned but we can see that you also have another order under which our customer service team have addressed your concern relating to a different hotel. Both hotel details were selected by you online and booked by us accordingly. We are sorry if the hotel were not providing a room type you believed you had booked upon checkin, but trust all was resolved in the end.
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Partilhar
Cliente fiável
5 years ago
I’ve been to the same hotel before so I was confident to go ahead and book
Great deals on destination2, very easy to book however there was no description of which terminal from Heathrow I had to go google and find out with the flight details going and coming back. I didn’t...
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Customer support
Destination 2
5 years ago
Thank you for your feedback, the content is noted and we appreciate your time in letting us know.
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Partilhar
MC
Mr Peter Campbell
Sevenoaks
5 years ago
O que Mr Peter Campbell disse sobre Destination 2:
We’re looking forward to our holiday, the booking process was good.
We booked a holiday via this company. We haven’t yet been on the holiday, this is just a review of the booking process which was good,
Customer support
Destination 2
5 years ago
Thank you for your feedback, we really appreciate it Peter.
1
Partilhar
Cliente fiável
5 years ago
Inaccurate information advertised
Information provided on the website was inaccurate and out of date, had to find this out when I got to my destination when some services were not provided in the hotel. By no means is this the...
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Customer support
Destination 2
5 years ago
Where we provide a package we have an obligation to address any issues, irrespective of how we book, so this review is inaccurate. Since you have not raised a formal complaint we are unaware of that issue but can assure you that your paperwork has 24/7/365 emergency telephone number for your convenience as we are required to provide under Package Travel Regulations. You made the booking online and accepted our booking terms which give lots of information relevant to you, we regret if these were not fully read.
Cliente fiável
5 years ago
I did raise a complaint and I was discussing the issue with someone called Zoe via email. She informed me that she would get my complaint looked into however I still have not heard back. I find your response to be unsatisfactory and there is a huge lack of communication amongst yourselves. You failed to even get my check-in number correct which meant I had to call Emirates myself to get this sorted as the number provided on your website goes to an automated line which does not allow me to speak to a representative. I am very disappointed with your response to my feedback, rather than acknowledging the inaccurate information that was advertised you give me a defensive response without an apology.
Customer support
Destination 2
5 years ago
You appear to have contacted us before travel about the complimentary shuttle service by the hotel. They withdrew this many months ago due to Covid and when you booked online, our website did and still does, mention this. It was beyond our control and of which you will have been aware before travel and at booking, nothing could be altered in this regard. We are sorry you overlooked the advisory. If you have any other issues we would be pleased to address formal complaint as per the booking terms now you have returned. We are unable to comment about what is meant by the number provided for contact was an automated line, since we do not know what number this relates to.
Cliente fiável
5 years ago
Yet again another egoistic reply, I have taken a screenshot of your webpage which says a complimentary shuttle service is provided. You seem to have missed the point of my complaint being that what you are advertising is not accurate. If the hotel withdrew this service months ago then you should have updated your website months ago. I have never in my 25years of travelling had to deal with such an unprofessional travel service. Definitely will not be booking a holiday with destination2 again.
Customer support
Destination 2
5 years ago
We will respond to you via email with the proof that our website is correct. Our website under 'Important Information' relating to the hotel states 'Please note that there is no complimentary Shuttle Service being offered in the hotel. Therefore, any guest wishing to utilize Wild Wadi Waterpark or any of the Restaurants within other Jumeirah properties will need to make their own arrangements to travel.'
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Partilhar
MK
Mr simon Kiernan
5 years ago
O que Mr simon Kiernan disse sobre Destination 2:
Lack of response,poor customer service.
I’ve raised an issue with my booking, on the same day I booked, via the customer services email address and haven’t received a reply, I’ve re-sent the email yesterday asking for a response but all I...
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Customer support
Destination 2
5 years ago
Simon we are very disappointed by this review, you appear to have overlooked the new paperwork issued updating the date of birth as you requested, sent at 14.40 on 15 August. We have sent it again today, kindly check your junk and spam mail folders for filtering. We do not see that our customer service has been poor under the circumstances as we acted within reasonable timescales to deal with your enquiry.
MK
Mr simon Kiernan
5 years ago
Thanks for your response, I didn’t receive an email with that date/time from destination 2 and I always check my spam to avoid important information going missing, have a good day.
Customer support
Destination 2
5 years ago
Thank you. We trust that you can locate the latest email sent from the same source to the same email but please do contact us through normal channels if not.
MK
Mr simon Kiernan
5 years ago
Wonderful
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Partilhar
MK
Mr MANSUKH KUKADIA
5 years ago
O que Mr MANSUKH KUKADIA disse sobre Destination 2:
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
