O que Mr Stephen Andrews disse sobre Destination 2:
Have I been scammed or is it just poor customer service?
Very poor customer service. I booked and paid for Sandals in Barbados but the hotel have no record of my booking despite me going in 3 weeks. There has been no response from Destination 2 to...
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Customer support
Destination 2
4 years ago
Dear Stephen, our email reply did advise that we would check with the supplier / hotel and come back to you once we had answer although as far we were concerned the reservation was made and accepted. It is often the case that a hotel has no record since the supplier has a block of rooms allocated to them to fill and the hotel does not have specific names against them until nearer travel.
We are sorry that the timescales for coming back to you have been longer than you expected and will highlight your emails for attention.
MA
Mr Stephen Andrews
4 years ago
I've given you an extra 2 stars as you bothered to reply.
Your email reply saying you would look into it was 15 days ago and you have not bothered to to reply to subsequent emails.
The hotel still could not find my reservation today when I rang so obviously I was getting a little concerned, especially when I read reviews from other travellers saying they turned up at hotels to find you haven't paid. I've since managed to to speak to someone in your office who gave me a new reservation number (he was a bit ****** with me saying that I already had this number, I didn't) and I have now confirmed with Sandals that I have a reservation. Proper communication from you in the first place would have left me a happy customer and not forced in to leaving poor reviews.
The answerphone message saying you have closed your customer service line is pretty poor too. I could understand it during the height of the pandemic with staff furloughed or working from home, or if you were busy last year dealing with cancelled or rescheduled holidays, but now were coming out of the other side and getting back to normal it just seems like a penny pinching exercise at the expense of customer service.
It seems I am not alone with my experience of Destination2 and wish I had read the google reviews before booking as there were a number of companies offering the same holiday. You advertise yourselves as a premium travel agent selling luxury holidays but your communication and aftersales are anything but which is a shame because a little more effort on your part could've avoided mine and many other complaints completely. You may feel like a few poor reviews don't matter but a business lives or dies by its reputation, ask Gerald Ratner.
Customer support
Destination 2
4 years ago
Stephen you are absolutely right, we have failed you in our customer service communication. This team will send you new paperwork with the reference that the hotel has now confimed and we apologise for the delay and any poor tone in the call you had. It is regrettable that we have to keep our line closed in order to deal with the volume of email enquiries. More unfortunately it is due to the repercussions of the pandemic having affected staff levels which continue as isolations are still required. We do however appreciate and thank you for your comments and will address all internally.
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Cliente fiável
4 years ago
Suportes multimédia carregados
Ver todos os (3) suportes multimédia
Amazing serviceby Destination 2 and impeccable hotel
Great service provided by Angel and Neil at destination 2, I would thoroughly recommend the company and am currently at my chosen hotel caesars palace in Dubai and cannot recommend this amazing...
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MF
Mrs Stephanie Frankland
4 years ago
O que Mrs Stephanie Frankland disse sobre Destination 2:
Clear & precise information re booking & speedy process
User-friendly site, clear information re rooms & flights, telephone query answered promptly & backed up via email as requested, I am very happy with the booking process
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ML
Mr Geoffrey Lelean
Gillingham
4 years ago
O que Mr Geoffrey Lelean disse sobre Destination 2:
Highly recommend
Easy to book on line and have sorted my queries out with speed and efficiency
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MW
Mr Roger Willoughby
4 years ago
O que Mr Roger Willoughby disse sobre Destination 2:
Great service
Superb and prompt service, thank you.
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MW
Miss Rachel Williams
4 years ago
O que Miss Rachel Williams disse sobre Destination 2:
Great booking experience
Great deals available and easy booking process!
Great choice of hotels and flights with clear pricing options.
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MD
Mr Ashish Dattani
4 years ago
O que Mr Ashish Dattani disse sobre Destination 2:
Simple, straight forward and prompt issuance to documents and vouchers for the hotel booked. Very reasonable compared to other providers
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MP
Ms angela purcell
4 years ago
O que Ms angela purcell disse sobre Destination 2:
Fabulous
Fabulous company and first class service
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Cliente fiável
4 years ago
Booking my holiday
Angel helped me book my holiday to Dubai. He was a lovely man, helped me get exactly what I wanted.
He was very patient and attentive.
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Cliente fiável
4 years ago
Will be using Destination2 for all of my future holidays.
Helpful customer service. Better prices than going direct to Emirates Holidays.
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