I had lots of drama when booking as my credit card was being difficult. Tony emailed me - several times - sorted out issues - told me when my hotel was booked so I could relax as this was a very...
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Partilhar
Cliente fiável
4 years ago
Online misrepresentations of board basis
Your website failed to explain the full definition of 'half-board'. There were expectations that were not delivered and we did not expect such a poor abysmal offer of dishes whilst staying at a 5...
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Customer support
Destination 2
4 years ago
Hello, we are sorry the board basis did not meet your personal expectation. We also regret that you did not report this at the time from resort to allow us opportunity to look into the failings of any aspect promised and presume you will raise formal complaint in the ususal manner if you wish us to investigate with the supplier and hotel.
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Cliente fiável
4 years ago
Terrible !!!! No customer service.
You want payment yet there is no one to take payment and you inform us that we must pay online but I can’t use my credit voucher to pay for balance on line !!!!!!
Have been trying to pay balance for...
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Customer support
Destination 2
4 years ago
We would advise that our customer service team have an auto reply to manage your expectation about responding to your request. Since you are requiring to pay utilising a credit and across more than one booking it will have to be addressed to them and we appreciate your patience.
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Cliente fiável
4 years ago
good offers, a lot of variety
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MP
MR NOEL PARSONS
4 years ago
O que MR NOEL PARSONS disse sobre Destination 2:
Polite and efficient
Found the holiday that I wanted on the web site. Phoned the booking office to check some details and spoke to Shauna Golding who was polite and attentive to my enquiries and then efficiently dealt...
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ML
Mrs Lane
4 years ago
O que Mrs Lane disse sobre Destination 2:
Was important for me to leave a review!
Booked a hotel in Dubai via Destination2 a week prior to going. Online booking was fine, however there was an error that needed to be sorted. I emailed them on the Friday, no response. Emailed them...
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2
Partilhar
Cliente fiável
4 years ago
Poor Customer service
Don’t answer the telephone. Send threatening emails and text messages about seriously overdue payment when not due.
Customer support
Destination 2
4 years ago
Hello, we apologise if you have received messages when your agreed balance date is not due. They are not intended to be threatening, merely highlighting the importance of payment to avoid cancelation. We can see you have addressed this to our customer service team who will reply within the timescales on the auto reply you have had.
Cliente fiável
4 years ago
I have taken a short term loan to make the payment over the weekend as you said if you did not here from me by the 10/10/21 you would cancel my holiday. The payment due date is 15/10/21.
I would say this was threatening!!
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Partilhar
MC
Mr Ross Culhane
4 years ago
O que Mr Ross Culhane disse sobre Destination 2:
Efficient friendly and professional.
Nadine. Is a credit to your company. Efficient professional and friendly. She made the whole process very easy
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MR
Mrs Janet Rimmer
4 years ago
O que Mrs Janet Rimmer disse sobre Destination 2:
Interesting sight
Good easy site to use
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Partilhar
Cliente fiável
4 years ago
Great service from Chris, thank you Destination2
I was booking for group of 6 to go Dubai best prices from Destination2, great service from gentleman called Chris. Chris provided all information required and was helpful. Thank you Chris &...
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