O que Mr Christopher Drew disse sobre Destination 2:
Poor after sales support
There was an issue with my booking related to the room type provided, destination2 were unable to resolve the issue despite numerous phone calls.
After each call i was promised a call back and this...
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Customer support
Destination 2
4 years ago
Christopher we are sorry for the delay in your sales consultant getting back to you and will raise this internally. Thank you for highlighting the matter here and to our customer service team today.
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MH
Mrs Lauren Holmes
4 years ago
O que Mrs Lauren Holmes disse sobre Destination 2:
Awful after sales service - avoid
Recently I did a review of my booking experience - see below. The booking experience was really good. However the after sales service of the company and their suppliers is horrendous. They clearly...
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Customer support
Destination 2
4 years ago
Mrs Holmes we are sorry to hear this and will ensure you receive further reply, we can see that it has been addressed already to the supplier.
MH
Mrs Lauren Holmes
4 years ago
I will await my reply. We should not be made to stay in a hotel that is not ready and not fit for occupation as the supplier has been paid. Destination 2 should arrange for the hotel to be swapped (I have even said I will pay any uplift.). They should not be happy for their customers to stay in hotels with such serious operational issues as the hotel has been paid. We travel tomorrow. I have been trying to sort this for over a week.
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Cliente fiável
4 years ago
Third rate customer service experience
You can't reach anyone in customers services. If you want to make a change - you will not get any assistance.
Customer support
Destination 2
4 years ago
We are very disappointed this is not an accurate reflection of your experience. You were emailed the same day as your enquiry and the situation was explained about options. We are sorry that when booking online you did not appreciate the booking terms in relation to such late cancelation but you did agree to them. That said we are sorry it became necessary. You have been assisted fully including a cancelation invoice for your insurers with whom this is now to be addressed.
Cliente fiável
4 years ago
Thank you for your message, this is an accurate reflection of my experience, we had called on numerous days and did not recieve any assistance, we some conversation with your bot - who failed to provide us with a cancellation invoice and then we had to create a new enquiry again. It took 10 days to get a cancellation information in total from our initial request.
You are correct I did not appreciate the booking terms and in future will use booking.com so can cancel at short notice efficiently and with a refund. I was also not aware that the customer service was so bad. I was not even seeking a refund as my insurance were paying in case, but you customer service made this an unnecessarily long and hard process. Itis better to say, we are always looking at improving our service and we take your feedback on board as opposed to attack the veracity of my experience with you. I did write it whilst I was on hold for the third time for some time and not the first or second time I wasted my life for your assistance on the phone.
I have been now been fully assisted with a cancellation invoice, however this was a long stressful process unnecessarily
Readers will see based on your response 'you did not appreciate the booking terms in relation to such late cancelation but you did agree to them' that it is clear that anyone purchasing anything from you must realise they are on your own if there are any changes or mofications.
I did not at anytime seek a refund for the cancellation, but merely sought a cancellation invoice for my insurance, so please do not muddy the waters with incorrect information. Please just value your customers with some after service!
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Cliente fiável
4 years ago
Friendly staff, professional, polite and very helpful in finding a good price for our holiday to Barbados.
Was easy to book from start to finish, received confirmation of booking by email straight...
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MJ
MRS SAFINA JAMAL
4 years ago
O que MRS SAFINA JAMAL disse sobre Destination 2:
Spoke to Shauna when booking my holiday to Abu Dhabi, she was amazing quick efficient booking thank you
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Partilhar
MS
Mr Dennis Stringer
Leicester
4 years ago
O que Mr Dennis Stringer disse sobre Destination 2:
Excellent customer service and easy use of internet
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Partilhar
Cliente fiável
4 years ago
Easy to use website and friendly staff
Easy to use website. Booking was straightforward. The wrong room was initially reserved by D2 but they quickly sorted this out. Friendly customer service team.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
