O que MR CHRISTOPHER ARCHER disse sobre Destination 2:
Excellent help and support - found me a much better deal than i thought possible.
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MD
MR KEITH DAVIS
Kincardine
4 years ago
O que MR KEITH DAVIS disse sobre Destination 2:
Great service once again from Shauna Golding
Great service once again from Shauna Golding
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KE
Kenton
Suffolk
4 years ago
O que Kenton disse sobre Destination 2:
No service provided
No service provided. Unable to review dates without charge when date had been chosen in error. No call received after booking, as promised in the booking confirmation email
Customer support
Destination 2
4 years ago
Mr Sanders you made your booking online and we would suggest revisiting the order summary since it advises you will be contacted by a consultant, 'either' by email or by telephone within the next 72 hours to confirm your arrangements. This was done by email (one of the options) inside 24 hours. We do not guarantee calls. Please check your junk/spam for the booking confirmation if cannot see it. If you wish to amend anything, since the order was fulfilled, there will be charges but we can look into this for you via usual channels.
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AD
adam
Guildford
4 years ago
O que adam disse sobre Destination 2:
Tracy was amazing
Tracy helped with our booking, she was friendly, helpful and very enthusiastic. Extremely knowledgeable about the country and resort.
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MF
Mr Sean Fuller
4 years ago
O que Mr Sean Fuller disse sobre Destination 2:
Every time I have dealt with Destination2 it's been easy and professional. Even when they make a mistake or say they will call back they do so quickly if not with the answer a apology saying they...
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Cliente fiável
4 years ago
Excellent service
Excellent service
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Cliente fiável
4 years ago
Excellent service.
Excellent service.
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MC
Mr Frederick Clark
4 years ago
O que Mr Frederick Clark disse sobre Destination 2:
First time booking.
Very easy to book online and punctual replying to holiday booking.
Also extremely competitive price and very good choice .
First time booking so far very pleased.
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Partilhar
Cliente fiável
4 years ago
NOT to be trusted - look elsewhere!
Dreadful service. Debited my account twice for the holiday payment. More than a week later I am still waiting for a refund. NOT to be trusted.
Customer support
Destination 2
4 years ago
We are sorry for this, it has been a simple administration error and not deliberate warranting distrust. The timescales for banks passing back funds are beyond our control but this was dealt with immediately for you.
Cliente fiável
4 years ago
With the greatest respect, you ought to have a web payment system that works properly. Ok, problems happen, but it is how you deal with them that matters. If you don't have the funds, as a business, to refund my £10k immediately, then it is questionable whether you should be trading. It does NOT take 14 days to send someone their money back. It sounds like you believe it does, which is worrying. What you refer to as a "simple admin error" has caused me extreme difficulties. have you tried to do anything about it? How would you cope personally if someone took £10k from you bank account that you weren't expecting?
I would also suggest that you don't ask for feedback if you can't accept criticism. Customer service is very clearly not your strong point.
Customer support
Destination 2
4 years ago
We have since had opportunity to look into this more and it would appear that you volunteered the duplicate payment yourself, it was not an administration error. Following which we have to process refund back to your original method of payment and cannot override the timescales the banks may take. We offer expected dates because of this to manage your expectation since all is beyond our control. It is inaccurate to state that this has anything to do with our financial position since we reverse funds as soon as informed and do not retain them. We do hope that the institutions with whom this now sits are speedier than anticipated.
Cliente fiável
4 years ago
What a shame you are unable to take responsibility for your mistakes. Please ensure I am removed from your marketing lists.
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Partilhar
MG
Mr David Griffiths
Newport
4 years ago
O que Mr David Griffiths disse sobre Destination 2:
Great service from Angel
Angel was extremely helpful and the booking process was easy
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