I am sorry to learn that you were displeased with the process of upgrading your policy.
Regrettably, as you had selected one of our policy downgrades at the time of purchase, we were unable to re-upgrade this at the time of your request.
However, I note that your previous policy has been submitted for a refund on a pro rata basis and you have now rebooked a policy to suit your requirements.
If you have any further enquiries, please do not hesitate to contact us on debenhamstravelinsurance@rockinsurance.com.
I apologise for any inconvenience that may have been caused.
Carl
Not happy with the response I received from them. I have had to make a claim because of French controllers air strike at Easter. I sent everything off to them and told them Air France had refunded...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Thank you for your feedback Ann, it is greatly appreciated.
Regrettably, claims are not processed in our department and your claim will have been dealt with on an individual basis by our claims handlers Global Response Ltd.
However, please may you be so kind as to contact me directly at debenhamstravelinsurance@rockinsurance.com in regards to this quoting your policy number, and I will be happy to look into this issue for you further and discuss the terms and conditions of your policy.
I apologise for any inconvenience caused and am sorry to learn of the circumstances you have described to us.
Carl
The lady that sold me the travel insurance was brilliant.....hope that you can find out who she was and let her know.....she is a credit to your company
Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
It is excellent to hear that our sales advisor provided you with great customer service.
Your positive comments have been forwarded to the advisor directly and will be noted.
Carl
I am sorry to learn that you feel as though the price you have paid for your policy is expensive.
Our prices are competitive and I note that your staff discount has been applied for you to ensure that we could provide the lowest price available.
Thank you very much for your feedback and for your purchase and I hope that the policy is suitable for your needs.
Please do not hesitate to contact us at debenhamstravelinsurance@rockinsurance.com should you have any enquiries.
Carl
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
