Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

CruiseAway Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/cruiseaway | Feefo

A apresentar todos os 1,508 comentários

MARTA

Verificado pela Feefo

6 years ago

O que MARTA disse sobre CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

Philip Glencoe

Verificado pela Feefo

6 years ago

O que Philip Glencoe disse sobre CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

Trusted Customer

Verificado pela Feefo

Perth WA Australia

7 years ago

O que Trusted Customer disse sobre CruiseAway:

Not as personnal over phone as a travel agency

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit,...

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Angela

CruiseAway

7 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Trusted Customer

6 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

Cliente fiável

Verificado pela Feefo

6 years ago

Happy Cruisers

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

Williams

Verificado pela Feefo

Emerald beach

6 years ago

O que Williams disse sobre CruiseAway:

They could have got our deposit refund $3,600 due to cancellation

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

CATHERINE

Verificado pela Feefo

6 years ago

O que CATHERINE disse sobre CruiseAway:

Responsive, helpful and friendly

Very responsive and helpful

Nigel

Verificado pela Feefo

Sydney

6 years ago

O que Nigel disse sobre CruiseAway:

Positive outcomes

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises...

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Kevin

Verificado pela Feefo

Brisbane

6 years ago

O que Kevin disse sobre CruiseAway:

Yes we will book with Jocelyn on future cruises.

Jocelyn was extremely helpful and always on the ball.

Clementina

Verificado pela Feefo

6 years ago

O que Clementina disse sobre CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

6 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

6 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

JUNE whalley

Verificado pela Feefo

beeliar w,aus 6164

6 years ago

O que JUNE whalley disse sobre CruiseAway:

so well looked after that we have again booked another cruise and are now b

because staffwere so helpful

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CruiseAway Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?