Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Countrywide Insurance Services Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 56 comentários

Cliente fiável

Verificado pela Feefo

10 years ago

Could do with increasing their combined cover of jewelery values - 3 pieces of ours exceed that without adding in all the other items we have which means we will need to get specialist cover..

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to provide your feedback. We do have an alternative product that we can offer that may meet your needs and are more than happy to discuss this further with you at any time.

Cliente fiável

Verificado pela Feefo

10 years ago

Very satisfied with their service.

They seem to be concerned to give customer satisfaction. I recently wanted to change details of an existing insurance policy and they were very helpful dealing with my enquiry promptly and...

Saiba mais

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to leave such positive feedback for the team, We do take our customer experience very seriously and are always receptive to all feedback to help us further improve our customer experience or to pass on to our team so they are aware of the great service they offer.

Cliente fiável

Verificado pela Feefo

10 years ago

Very good service, but thrice the price of premium than the next expensive one

Joanna

Countrywide Insurance Services

10 years ago

Many thanks for taking the time to give your feedback,it is always encouraging to receive positive responses concerning our team.

You also mentioned the pricing of the product we provide, all of the products are priced according to the level of cover they provide. We would be happy at any point to review your situation again to ensure you are happy with the product and explain the full benefits of the cover it offers you.

Cliente fiável

Verificado pela Feefo

10 years ago

We used their service to buy this property and were happy with it.

Service is good. Call staff helpful. Will buy from them again as long as their prices are fair and competitive.

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to provide your feedback it is always rewarding to receive positive feedback about the team and product we provide.

Cliente fiável

Verificado pela Feefo

10 years ago

did not obstruct me in cancelling and accepted I have reveiwed all available information and made an educated decision to cancel

Joanna

Countrywide Insurance Services

10 years ago

Thank you for providing us with your feedback. We are sorry that you chose to take your insurance elsewhere but hope that we can be of assistance again in the not too distant future.

Cliente fiável

Verificado pela Feefo

10 years ago

they are expensive,and never revise your claim in your favour,waist of money

poor service

Joanna

Countrywide Insurance Services

10 years ago

Many thanks for taking the time to give your feedback, the products prices are reflective of the level of cover they provide.We would be happy to assist you and discuss further any concerns you may have regarding the claims experience to aid us in improving the service we provide.

Joanna

Countrywide Insurance Services

10 years ago

Please feel free to contact me on joanna.toes@countrywide.co.uk so we can discuss this further and try to rectify the situation.

Cliente fiável

Verificado pela Feefo

10 years ago

Helpful individuals but I expect a broker to obtain competing quotes without being asked to do so

Good service once I had got in touch after receiving notification of the renewal premium. However I am disappointed that Countrywide doesn't go out to alternative insurers for competing quotes...

Saiba mais

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to provide us with your feedback, this is extremely valuable and will help us in providing an even better level of service moving forward.

We are continuously reviewing our processes and will bear in mind your valued feedback to help enhance our service.

Cliente fiável

Verificado pela Feefo

10 years ago

Spoke to chris and he was very helpful and answered all my questions.very pleased.

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to provide us with your feedback. I will make sure I pass on your comments to Chris personally.

Trusted Customer

Verificado pela Feefo

Bedford

10 years ago

O que Trusted Customer disse sobre Countrywide Insurance Services:

I was a loyal customer for nearly 9 years .When i cancelled my policy 3 months early i was charged £ 50 !

After many years satisfaction ,it was spoilt ,when i cancelled early .

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to provide your feedback. We do charge a small cancellation fee per policy this information is made available to all customers when purchasing the product and can be found in our terms and conditions, and is taken to cover the administration of the cancellation.

Cliente fiável

Verificado pela Feefo

10 years ago

A little underwhelming.

They weren't very helpful in answering my questions.

Joanna

Countrywide Insurance Services

10 years ago

Thank you for taking the time to complete this feedback.

I am sorry to hear that you didn't feel we were helpful in answering your questions,we would be more than happy to review your situation and answer any questions you may have.

Não recebeu um convite para avaliar?

Porquê confiar nas avaliações da Feefo?

Saiba mais sobre a Feefo

Countrywide Insurance Services Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?