Dear Abbey,
Thank you for taking the time to write a review.
We regret that the bag you received is not according to the expected quality standards. Our sincere apologies for the inconvenience.
Our customer service team has already contacted you via email. Kindly follow the steps in the email to return your item. After we receive your return, we will proceed with the full refund via your online payment method.
In the meantime, please do not hesitate to contact our customer service team if you have any further questions or concerns.
The Cosette team
