Waltons Comentários

Good morning,
Thank you very much for your feedback, please accept my apologies for the confusion surrounding the delivery times. We now have a system in place that confirms an estimated 2 hour window in the morning with a follow up call from the driver when he is 30 minutes away. It's great to hear that you are happy with your new summerhouse and I hope you enjoy it for many years to come.
Kindest regards
Mike - Waltons Team

Good morning,
Thank you very much for your great feedback!
Kindest regards
Mike - Waltons Team

Good afternoon,

I am so pleased to know that you found the service provided to be very efficient and that your son loves his new playhouse. Thank you so much for taking the time to provide us with your great feedback.

Kindest regards,

Kirstie - Waltons Team

Good afternoon,

I am glad you found your summerhouse to be good value for money and thank you for your positive feedback. Should you have any further queries, please contact us on either 0800 029 1000 or service@waltons.co.uk and we will gladly assist in resolving these for you.

Kindest regards,

Kirstie - Waltons Team

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Good afternoon,
Thank you very much for your feedback and for taking my call earlier, please accept my apologies again for the issues you experienced surrounding your delivery. We are internally investigating this matter with our courier to ensure that it doesn't occur again in the future. It's great to hear that you are happy with your new buildings and if you need anything at all please don't hesitate to contact me on 0800 029 1000 or via e-mail to service@waltons.co.uk
Thank you again,
Kindest regards,
Kirstie - Waltons Team

Good afternoon,

I am thrilled you are so happy with the service supplied and I thank you for your great feedback.

Kindest regards,

Kirstie - Waltons Team

Good morning,
Thank you very much for your feedback, I'm really sorry that you are not entirely satisfied with you new Groundsman building, I have tried to call you earlier but unfortunately I couldn't get through. If you are able to call me back on 0800 029 1000 or via e-mail to service@waltons.co.uk and we will be able to rectify the issues you have experienced.
Kindest regards
Mike - Waltons Team

Good morning,

I am delighted to know that you found the customer service and delivery service to be of an excellent standard. Thank you for your great review.

Kind regards,

Kirstie - Waltons Team

Good morning,

I am delighted to know that you found the customer service and delivery service to be of an excellent standard. Thank you for your great review.

Kind regards,

Kirstie - Waltons Team

Please accept our sincere apologies for the problems you have encountered. The greenhouse consists of numerous parts and is therefore sent in two consignments. These were sent by different couriers, one chose to leave the parcel and the second not to. We do advise that deliveries can take up to 7 days, and both couriers attempted deliveries within this time frame. Due to the size and weight of the parcels, they are sent on a freight service and we are unable to arrange delivery on specific days. It is of course unfortunate that you chose to go away in this time period. Unfortunately, DX returned the parcel to us as they had carried out three unsuccessful delivery attempts. The parcel has since been resent, and is out for delivery to you today. We are sure that once the Greenhouse is assembled, you will be happy with it but any issues please let us know.