We are thrilled to learn you found our service to be efficient, thank you for your kind review. Best wishes, Meg, The Telegraph shop.
Avaliações de produtos
Megan
Telegraph Shop
1 year ago
Wonderful! What a thoughtful gift, we are please to hear your daughter is happy with the Wooden Insect Hotel. Many thanks for your 5 stars. Kindest regards, Meg. Customer care.
We are over the moon to hear the order arrived well packed and in the promised time. Many thanks for your 5 star review. Kindest regards, Meg. The Telegraph Shop.
Avaliações de produtos
Megan
Telegraph Shop
1 year ago
We are pleased to hear you are happy with the Garden Life Wooden Insect Hotel and appreciate the time you have taken to share your 5 stars. Best wishes. Meg. Customer care.
John, thank you for your excellent review towards the very efficient and prompt delivery of your order. I cannot wait to share you short but very sweet feedback with our hard working team who makes all this possible. Kind regards, Hannah, Customer Care Team
Avaliações de produtos
Hannah L
Telegraph Shop
1 year ago
We are so sorry to learn of the disappointment towards your recent purchase and appreciate you sharing your feedback. With a little support, this will make a fabulous addition to your garden. Kind regards, Hannah, Customer Care Team
Not good.,
Product not as advertised,
Requested free return as product not as claimed, request refused
Customer service unhelpful
Promised return phone call from supervisor, never made
Return cost...
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Cristina
Telegraph Shop
1 year ago
I’m truly sorry to hear that your recent experience with us did not meet your expectations. We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience caused.
Regarding your return, while we do not offer free returns as per our policy, we do provide an option for home collection at a cost of £30. However, we understand that this may not be the most economical choice for you. As you mentioned, you were able to return the item at a cost of £9, which is perfectly acceptable according to our return policy.
We regret that the promised follow-up from our supervisor did not occur and will review this internally to ensure it doesn’t happen again. Your feedback is invaluable, and we will use it to improve our service.
If you need further assistance or if there's anything else we can do to resolve this, please contact us directly. We hope to have the opportunity to restore your confidence in our company. Kind regards, Cristina
Avaliações de produtos
Cristina
Telegraph Shop
1 year ago
I’m truly sorry to hear about your recent experience and that our product didn’t meet your expectations. We understand that it’s frustrating when a product turns out to be heavier than anticipated.
Unfortunately, as outlined in our Terms and Conditions, we do not offer free returns. However, you’re welcome to use the return method that is most cost-effective and convenient for you.
We also apologize for any lapses in communication and the inconvenience you’ve faced. We strive to provide excellent customer service, and it’s clear we fell short in this instance. I will escalate your feedback to our team to ensure better handling of such issues in the future. Kind regards, Cristina
Data de compra: 30/07/2024
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Very prompt delivery.
Megan
Telegraph Shop
1 year ago
Thank you for your kind 5 star review. We are pleased to hear the order arrived promptly. Kindest regards, Meg. The Telegraph Shop.
Avaliações de produtos
Megan
Telegraph Shop
1 year ago
We are over the moon to hear you are pleased with the product received, we are grateful for your 5 star review. Kindest regards, Meg. Customer care.
Good afternoon.
Thank you so much for your review and letting us know how happy you are with your order. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback. Thank you for your kind words and business.
Best wishes, Clare.
Avaliações de produtos
Clare
Telegraph Shop
1 year ago
Thank you so much for your lovely 5 star review. This is good to hear and am sure will be of great help to our other customers too. Kind regards, Clare
We are so sorry to learn of your disappointment towards the product you have received and thank you for bringing the issue to our attention. I am pleased to confirm this is not a known issue however appreciate your feedback and will ensure this is sent to the relevant department. Kind regards, Hannah, Customer Care
Avaliações de produtos
Hannah L
Telegraph Shop
1 year ago
We are truly sorry to learn you found the item to be cheap and nasty. Your feedback is important to us and will pass to the relevant department promptly. Kind regards, Hannah, Customer Care
Data de compra: 19/06/2024
0
Partilhar
DM
David Mills
Verificado pela Feefo
Horsham
1 year ago
O que David Mills disse sobre Telegraph Shop:
None
Hannah L
Telegraph Shop
1 year ago
We are so sorry to see you have not received the best service experience with your order. Our team work so hard to ensure we provide an excellent service and are saddened to see your rating towards this. If you have time, we would love to know how this can be improved going forward. Kind regards, Hannah, Customer Care
Avaliações de produtos
Hannah L
Telegraph Shop
1 year ago
We are so sorry to learn of the disappointment towards the tool you have recently purchased and appreciate your feedback today. With its two-point safety system and handy shoulder strap, the trimmer is safe, easy and comfortable to use, even when at its longest extension and this will also help with the taking some of the weight off when using. The weight is clearly shown before purchasing however so sorry this has been missed. If you wish to return the item, please do contact us on ccare@thompson-morgan.com and we will be able to assist further. Kind regards, Hannah, Customer Care
Data de compra: 17/06/2024
0
Partilhar
AJ
A J
Verificado pela Feefo
1 year ago
O que A J disse sobre Telegraph Shop:
great
Cristina
Telegraph Shop
1 year ago
Thank you for your 5 star review. We are thrilled to hear that you had a great experience with us.
Kind regards, Cristina, Telegraph Shop Customer Care Team
Avaliações de produtos
Cristina
Telegraph Shop
1 year ago
Thank you for taking the time to share your review of the Three-Piece Rose Armchair Bistro Set. We are delighted to hear that the product met your expectations.
Your satisfaction is our top priority, and we are pleased that you are happy with your purchase.
Kind regards, Cristina,
Telegraph Shop Customer Care Team
Thank you for your review. It is great to hear that you were happy with the service received. Kind Regards, Amy, Telegraph Shop Customer Care
Avaliações de produtos
Amy
Telegraph Shop
1 year ago
Thank you for your review. We are pleased to hear that you found our hedge trimmer easy to assemble and use and that you have been impressed with the battery life. We appreciate you taking the time to leave your feedback. Kind Regards, Amy, Customer Care
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
