The ordering process was quite simple. While brookes did not have the product in stock that I requested, They worked with me on an acceptable alternative.
Disappointed that they tried to take extra money on my credit card making my bank think the card had been copied. They cancelled it and now I'm left in a mess. All Brookes needed to do was tell me it...
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Brookes UK Ltd.
Brookes UK Ltd.
16 years ago
Many thanks for your comments, Its our policy only to take one payment, obviously there has been some confusion over your transaction. I will certainly investigate your comments. I can see for your records you have purchased a number of times over the past few years without trouble. I am 100% sure this will not happen again, we are continually improving our systems and web sites.
I am really sorry for all the hassle and time this has caused you.
Ian
Cliente fiável
16 years ago
I would like to add that I have used Brookes many times in the past few years and their service (prior to my comments on the 8th July) has always been extremely efficient. The goods are sent quickly and if something doesn't fit then the refund is credited back on my card quickly too. When I have been searching for items of workwear and queried styles/fit of blouses, a reply to my email has always been speedily sent.
Shopping with brookes online could not be easier.Good site layout makes finding the products you want simple and browsing easy.Check-out and payment options are straight-foward and easy to use.Order...
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Cliente fiável
16 years ago
Shopping with brookes online could not be easier.Good site layout makes finding the products you want simple and browsing easy.Check-out and payment options are straight-foward and easy to use.Order status and follow-up information was accurate and easy to understand.Product quality is second to none.Although my order value was quite low I felt treated as a long and valued customer and will definetly be using brookes again.
They have a very good range of what I call 'basic essential' clothing; high quality at a very competitive price. Ordering is easy on the web site and delivery is timely.
I have always found the Brookes service to be efficient, complete, correct and my orders have arrived quickly. I like dealing with them, they get it right for me.
The service is one of the best I have had received on orders via the web
Fast Delivery
I originally ordered the vests back late last year and did not use them until March this year .......... they...
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