Hi Philip, thank you for sharing your feedback. We’re glad you liked your first shirt, but we’re sorry to hear about the sizing inconsistency with your second order and the frustration this caused. We understand how disappointing it is to be left out of pocket for delivery and return costs, and we’ll review our policy to see how we can handle situations like this more fairly.
On the service side, I apologise that you didn’t hear back after raising the issue with our team. We’ll make sure this is followed up on properly in future. We’ve also passed your comments about sizing on to Schoffel so they’re aware of the concerns.
We appreciate your honesty, and we’d be happy to discuss this further if you’d like to reach us directly at info@brocklehursts.com.