This is the second car lease that I have taken with Bowater Price and I am always impressed by the excellent service that I receive during negotiation, before delivery and after delivery of the...
Bowater Price were very helpful. I dealt with Simon you provided me with all the information I needed to get all the extras I wanted on the car at the best price. He sent me all the paperwork...
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Data de compra: 24/06/2015
0
Partilhar
PE
Peter
Verificado pela Feefo
9 years ago
O que Peter disse sobre BOWATER PRICE PLC:
Excellent service as always!
Data de compra: 14/01/2016
0
Partilhar
Cliente fiável
Verificado pela Feefo
9 years ago
Very impressive service! I had the car delivered to me at the agreed time and was given a test drive to have everything explained to me. Would definitely recommend you!
Data de compra: 31/03/2016
0
Partilhar
KE
Keith
Verificado pela Feefo
Bromley
9 years ago
O que Keith disse sobre BOWATER PRICE PLC:
Good communication, good service and the vehicle was available ahead of time
Thank you very much for your feedback. We are glad to see that you thought the service you received was good, however disappointed that you felt there was something that you were not quite so satisfied with. After our phone call today it would appear the issues discussed were potentially due to communications from other providers unrelated to us that may not have been clear and confused matters and I hope everything this clear now.
I am delighted that you have given us the opportunity to quote for your daughters car.
Lost financial paperwork which delayed delivery by 2 weeks. Lost direct debit bank mandate between them and finance company. Both of which had sensitive financial data on. They were good and very...
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GEOFF
BOWATER PRICE PLC
9 years ago
Hi Steve.
Thank you for the feedback you recently provided us and apologies you feel that the service wasn’t up to expectations. As a business we take the handling of sensitive documents very seriously and ensure that everything we send is tracked and recorded. Once we passed these documents to the finance company it would appear that they were then misplaced within their offices and I can only apologise. This situation did impact your delivery due to the cooling off period ending later than anticipatedn and keeping our customers satisfied is our primary concern. To ensure there was no impact on you and your working life we offered a hire van to keep you on the road or compensation to the equivalent value, of which you accepted the compensation.
At the time I was under the impression this resolved any issues, apologies if this was not the case and I would like to speak to you to understand what we could have done better.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
