Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Blacks Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/blacks | Feefo

RN

Roy Nallathamby

5 years ago

O que Roy Nallathamby disse sobre Blacks:

Cheap and efficient

Data de compra: 21/06/2019

3

Cliente fiável

5 years ago

Good experience

Bought online and arrived on time. Packaged well.

Avaliações de produtos

Data de compra: 17/10/2019

3

Cliente fiável

5 years ago

They need to get the manufacturers of Brasher trousers to put the CORRECT SIZE on the item. I've returned the incorrectly sized item on the 5th May 2020 via Collect Plus using the Pre Paid label...

Saiba mais

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now bee resolved for you. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Data de compra: 22/04/2020

3

SF

Simon Fletcher

6 years ago

O que Simon Fletcher disse sobre Blacks:

Not all items have arrived. Delivery service unable to deal with the issue apparently and I've been waiting nearly two weeks for Black's to come back to me

Jack

Blacks

6 years ago

Hello Simon, Thank you for taking the time to review us. I am sorry to hear that you are yet to receive all of your order. I have emailed you, if you could please look at this it would be appreciated. Kind Regards, Jack, Blacks Online Review Team.

SF

Simon Fletcher

5 years ago

6 weeks and my order has still not arrived. Please could someone help me? I actually want to buy more things but am obviously not which is costing you money and frustrating me Thanks for helping My mobile is 07785-392617 All best, Simon

Avaliações de produtos

Data de compra: 21/04/2020

3

DM

Dean May

5 years ago

O que Dean May disse sobre Blacks:

A reply would be nice

I still have not received the item, received a refund or received a reply from you about where this product is. I just want my money back so I can actually buy myself the watch that I want

Mollie

Blacks

5 years ago

Hello Dean,Thank you for your review.I am sorry to hear that you have not yet received your order.So I am able to look into this further for you, please email your order details to us on: customercare@blacks.co.uk quoting reference: #11481312 in the subject.Many thanks.Mollie,Blacks Online Review Team

Avaliações de produtos

Data de compra: 22/04/2020

9

AL

Alison

5 years ago

O que Alison disse sobre Blacks:

Great service, prompt delivery. Will certainly order from Blacks again

Avaliações de produtos

Data de compra: 24/03/2020

0

Cliente fiável

5 years ago

Great Service, ordered a few jackets, delivery was quick...picked the one I liked and returned...simples.

Data de compra: 22/04/2020

0

BT

Brett Thompson

5 years ago

O que Brett Thompson disse sobre Blacks:

Good service and reasonable delivery. However the item has already broken and I’ll be looking to return it which is a pain!

Avaliações de produtos

Data de compra: 20/04/2020

1

MJ

Malcolm Jones

5 years ago

O que Malcolm Jones disse sobre Blacks:

Very poor service

I firstly did not receive my order- which I was told had got lost. I was then told it would be sent by Royal Mail and it still has not arrived. Emails are not answered ! I placed this order and was...

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Mollie

Blacks

5 years ago

Hello Malcolm, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been dealt with by our customer care team. Please be assured that we value your custom highly and would love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Data de compra: 13/04/2020

3

GA

George Adams

5 years ago

O que George Adams disse sobre Blacks:

Satisfied

Great and very well informed throughout

Avaliações de produtos

Data de compra: 16/04/2020

0

Blacks Comentários

Osprey Osp Aura 65 M BlueOutros comentários a este produto (1)Ver Web site do ProdutoI was excited to buy myself a nice backpack for travelling. However I must say wasn't as great as I thought for the price. CONS Rain cover which I used for flying to cover the bag didn't stay on...Saiba mais

Hi-Gear Hg Turin Recliner GryOutros comentários a este produto (1)Ver Web site do ProdutoGreat chair, good quality

Hi-Gear Tripod BbqOutros comentários a este produto (1)Ver Web site do Produtohas not arrived would love to review

Eurohike Eh 4p Picnic Table SilvOutros comentários a este produto (10)Ver Web site do Produtohas not arrived would love to review

Garmin Gar Fenix 5 SapphireOutros comentários a este produto (40)Ver Web site do ProdutoCouldn't tell you haven't actually had the luxury of receiving the item, I want a refund!

Camelbak Cb Crux 2l Reservoir BlueOutros comentários a este produto (2)Ver Web site do ProdutoLove this Camelbak. Used it several times, no leaks, works great with my Berghaus rucksack. So much easier than having to stop to pull out a water bottle

Grangers Grs M G20 Trek MorOutros comentários a este produto (1)Ver Web site do ProdutoThese are good insoles but not suitable for long distances. 5 miles - no problem. 14 miles - I ended up with horrific blisters around both heels that are still there over 2 weeks on.

Eurohike Eh Cairns 3 Dlx Nfall MblOutros comentários a este produto (1)Ver Web site do ProdutoI’ve only used it twice and one of the guy ropes has already snapped off so I’ll be looking to return it

Topeak Tp Wedge Aero Qr MedOutros comentários a este produto (2)Ver Web site do ProdutoSlightly bigger than expected but means can fit more than just spare tube making it very useful for longer rides

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?