Big Cat Travel Insurance já não é um cliente ativo da Feefo
A apresentar todos os 620 comentários
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
On checking my bank statement today i have noticed that two payments have been taken. I do not understand why
Francescos
Big Cat Travel Insurance
8 years ago
Hi Nicole
Thank you for your valuable feedback.
Upon looking into these two transactions, it appears 2 separate, different policies were taken out. One of which has now been cancelled down and refunded in full.
In the event of a duplicate booking, the system creates an alert. However, in this case, as the bookings were slightly different, no alert was created.
We are almost always quick to act on and correct thing like this when notified!
Kind Regards Francescos
0
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
A very happy customer!
I and my partner shopped around for our forthcoming trekking adventure. We chose Big Cat Travel Insurance for the great level of cover, price and fantastic customer service. Absolutely delighted!
4
Partilhar
Cliente fiável
8 years ago
Would recommend
Would definitely recommend for someone who is already travelling. Cheap and very helpful customer service
3
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
Very easy to take out!
Fantastic
1
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
Excellent
3
Partilhar
Cliente fiável
8 years ago
Helpful customer team
At first I did not receive the confirmation of my policy but the customer service team were very helpful and responded quickly to my concerns. I chose this policy over other companies because it had...
Saiba mais
0
Partilhar
TC
Trusted Customer
9 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
Wasn't advised about need to book annual multi-trip insurance when booking ...
Wasn't advised about need to book annual multi-trip insurance when booking insurance that covered 2 continents. Also contact was unable to find my policy after I rang up to cancel (unrelated to the...
Saiba mais
Francescos
Big Cat Travel Insurance
9 years ago
Hi Miss Steadman
Thank you for your valuable feedback.
I see you had taken out a Single Trip policy, area “Worldwide exc. North America”. This covers 6 continents – the only exception being North America.
A Single Trip allows you to travel around as much as you like, for as long as you like. We have no limits on how many countries / continents you can visit, or how many days you can stay in one country. So, with the policy you had, you would have been covered for 2 continents.
Our Annual Multi Trip policies are designed for people who take multiple short holidays throughout a year. Each trip has a maximum of 30 or 70 days, (depending on the policy) by which time you must return home. Your policy duration was 95 days, therefore you weren't eligible for a a Multi Trip policy.
Kind Regards
Francescos
0
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Big Cat Travel Insurance:
Clear layout and easy to use but could go in to more detail with the bullet-points on what's included in each package
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Francescos