Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

AXA Commercial Lines and Personal Intermediary Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 4,754 comentários

Cliente fiável

Verificado pela Feefo

1 year ago

Avoid at all costs!

AXA never got back to me! I'm not sure why they expect a feedback! You deserve 0 stars, not even 1!

Emma

AXA Commercial Lines and Personal Intermediary

1 year ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course. Emma - The Claims Team

Cliente fiável

10 months ago

This review is the perfect example of AXA ignoring all complaints and requests. They've mentioned they'll be in touch in "due course", a month ago, and nobody has gotten in touch with me. The case is with the Financial Ombudsman now, due to AXA's repeated breach of contract.

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

10 months ago

Thank you for your feedback, and please accept my apologies that you did not receive any contact, as promised. I understand that the handler has now been in touch. Paul - The Claims Team

Cliente fiável

9 months ago

AXA called me for the first time in 7 months to "provide me with some updates". The update was outdated by about 10 days, and I asked them to email me with the details. I've received no emails or confirmation so far (after about a month). My suggestion to other customers is to know your rights, and if they keep on ignoring you, and/or cancel your claim without even informing you (like my case), don't be afraid to escalate the case to The Financial Ombudsman. The AXA in reality, when you have an open claim, is very different from the AXA in the ads!

Kay

AXA Commercial Lines and Personal Intermediary

9 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Kay - The Claims Team

Cliente fiável

Verificado pela Feefo

9 months ago

Good

Kay

AXA Commercial Lines and Personal Intermediary

9 months ago

Thank you for your lovely feedback - I have passed your comments to the relevant team - Kay, The Claims Team

Mr DAVID HAWKSLEY

Verificado pela Feefo

GBR

10 months ago

O que Mr DAVID HAWKSLEY disse sobre AXA Commercial Lines and Personal Intermediary:

Don't use switon/ axa rip off firms

Absolute rubbish i asked for extra cover for 3 expensive watches on compair the market Swinton accepted and quoted I accepted the quote and AXA took the policy 15 month later i lost a watch for axa...

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Mr Steven Bennett

Verificado pela Feefo

Portishead

10 months ago

O que Mr Steven Bennett disse sobre AXA Commercial Lines and Personal Intermediary:

Online claims don’t work….

Completed online approach as suggested I would receive information on claim within 24 hours. No response was recieved and then had to phone an agent 22 hours later who confirmed the claim had not...

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Rose

AXA Commercial Lines and Personal Intermediary

10 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Rose - The Claims Team

Cliente fiável

Verificado pela Feefo

10 months ago

Bad experience

Not a good experience

Rose

AXA Commercial Lines and Personal Intermediary

10 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Rose - The Claims Team.

Mr Patrick Lawrence

Verificado pela Feefo

Luton

10 months ago

O que Mr Patrick Lawrence disse sobre AXA Commercial Lines and Personal Intermediary:

Excellent Landlord Policy Service Resolution

I was very impressed in how easy it was to contact them by phone and how quickly they got the claim resolved. The service that I received from each person I spoke to was great and the communication...

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Lesley

AXA Commercial Lines and Personal Intermediary

10 months ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Lesley - The Claims Team

Cliente fiável

Verificado pela Feefo

11 months ago

Will not recommend this as a landlord

Terrible service, no attention to detail, hit you when you need them most.

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

11 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

Glyn Hopkin Ltd

Verificado pela Feefo

11 months ago

O que Glyn Hopkin Ltd disse sobre AXA Commercial Lines and Personal Intermediary:

Always there when you need them. knowledgeable and friendly.

I deal with AXA a lot and I always get a great service with any thing I need . They are friendly and professional, and you are not waiting too long to actually speak in person to somebody.

Paul Sanderson

AXA Commercial Lines and Personal Intermediary

11 months ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

Cliente fiável

Verificado pela Feefo

11 months ago

Not to be believed

It seems to be harder and harder to make a genuine claim and not get any assistance. I let out a property, pay my monthly subscriptions never had to submit a claim before, but when you do the...

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Paul Sanderson

AXA Commercial Lines and Personal Intermediary

11 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

Cliente fiável

Verificado pela Feefo

11 months ago

Water leak from Studio 5 into the downstairs kitchen below it.

It was smooth, easy and a quick result providing you have evidence and support from the agency that looks after your property. The instructions requested steps to follow and that paved the way for a...

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Paul Sanderson

AXA Commercial Lines and Personal Intermediary

11 months ago

Thank you for your lovely feedback - I have passed your comments to the relevant team. - Paul - The Claims Team

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AXA Commercial Lines and Personal Intermediary Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?