Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Aviva Ireland Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 21,953 comentários

Cliente fiável

9 years ago

there was a delay in responding to the query. Customer service was friendly and helpful. there were a number of inaccuracies on my certificate of insurance.

Amy

Aviva Ireland

9 years ago

Hi there,

We are sorry to hear about your experience.

I know that one of our agents has been in contact with you, but if you need to speak to us again please send us an email to direct@aviva.ie

Kind Regards - Amy

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Aviva Ireland:

The web sight is easy to use

Amy

Aviva Ireland

9 years ago

Hi Margaret,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you found our online process so easy to use!

All the best – Amy

Cliente fiável

9 years ago

Yes I would. Only one problem you seem to make no provision for Automatic Cars on your car describsion chart?. As my Car is a Automatic I'm taken it for granted that their is no problem ?. Rgds...

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Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to get constructive feedback. We have checked your policy and please be assured that there is no problem and that your automatic car is covered.

I will pass on your feedback to ensure that our website better communicates our cover for automatic cars going forward.

All the best – Amy

Cliente fiável

9 years ago

Easy to book through website, easy to understand, best deal available. Thought there could be better communication with the customer after purchase though. I was left wondering what was happening as...

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Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We are happy to hear that you found our website easy to use! We apologise for the delay in communication with you, I will pass this feedback on so that we can investigate.

All the best - Amy

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Aviva Ireland:

Good straightforward website

Good straightforward website where one can get a quote,cost the various options, what you want, can/can't afford before buying. As for after sales service? Hope I never find out.

Amy

Aviva Ireland

9 years ago

Hi John,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We are happy to hear that you are satisfied with our online service!

All the best - Amy

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Aviva Ireland:

Best quote out of 10 insurance companies I try'd

Amy

Aviva Ireland

9 years ago

Hi Karen,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We are glad to hear that you are happy with the quote that you received!

All the best - Amy

Cliente fiável

9 years ago

quick, competitive and easy

I would recommend Aviva's online service, it was easy to follow and complete and the prices very competitive.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We are glad that you are happy with the ease and speed of our website! Delighted to hear that you would recommend our online service.

All the best - Amy

Cliente fiável

9 years ago

Good telephone contact. Website quote is not reliable.

Telephone contact was good. I had to call Aviva as website quote kept changing upwards even though my details were unchanged.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to get constructive feedback. We apologise for the confusion with the online quote and hope that your issue has been resolved. If you do need to discuss this any further please contact us at direct@aviva.ie

All the best – Amy

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Aviva Ireland:

Nice to be able to talk to a real person when needed

Good communication received all the information that I had quires about. Knew that I had the option to call to talk to a representative or could do various transaction via the webpage. Overall I...

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Amy

Aviva Ireland

9 years ago

Hi Sean,

Thank you for your 4 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We are glad that you are happy with the communication from us, and that overall your experience purchasing with us was positive!

All the best – Amy

Trusted Customer

Dublin

9 years ago

O que Trusted Customer disse sobre Aviva Ireland:

Excellent website and great personal communication

Amy

Aviva Ireland

9 years ago

Hi Muriel,

Thank you for your 5 star review for Aviva Car Insurance. We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re delighted to hear that you’re happy with our website and the post purchase communications!

All the best – Amy

Não recebeu um convite para avaliar?

Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

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Aviva Ireland Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?