Astrid and Miyu Comentários

Hi Jiaying, Thank you for your feedback. We sincerely apologise for your bad experience regarding the delivery of your purchased the products. We truly apologise that it hasn't been delivered on time. Unfortunately, sometimes parcel delivery has been delayed by post office internal operations. We hope that this experience, hasn't affected your view of Astrid & Miyu as we really value all of our customers. As per our previous conversation, please do not hesitate to update us and we will help to find a solution.

Hi Kathryn, Thank you for your feedback and recommendation. We hope you will enjoy wearing your new jewellery. Sometimes confirmation emails end up in spam or junk folder if your email has higher security level. We will try to work on this issue so it will not happen again.

Hi Marie-Claire, Thank you for your feedback. We sincerely apologise for your bad experience regarding the delivery of your purchased the products. On our website we try to update as often as possible to inform our customers about the waiting time for some of the products which we list under pre-order items. Regarding your parcel, we truly apologise that it hasn't been delivered on time. Unfortunately, sometimes parcel delivery has been delayed by post office internal operations. We hope that this experience, hasn't affected your view of Astrid & Miyu as we really value all of our customers. We will email you directly to issue a personal apology.

Hi Alice, Thank you for your feedback. We are really sorry to hear about your bad experience. We have recently moved to new website and had experienced few technical difficulties, which we can ensure you have been fixed. Regarding, the earrings, we apologise for what has happened, we had packed them nice and neatly however, since our jewellery is very delicate, mishandling delivery by post office could damage the goods. We value all our customers and we hope that this experience will not affect your view on Astrid & Miyu. We will email you directly to issue a personal apology.

Hi Sophie, Thanks for your feedback. We truly apologise for your bad experience whilst placing an order on our site. We have moved on to new website and had a few technical difficulties, which is why you were receiving multiple emails. However, we can ensure you that it is fixed and should not happen again. We hope that this experience, hasn't affected your view of Astrid & Miyu as we really value all of our customers. We will email you directly to issue a personal apology.