Approach Tours Comentários

Thank you for taking the time to share this feedback. We sincerely apologize for the difficulty in reaching us and the slow email response you experienced — that is not the standard of communication we strive for. We're glad the on-tour experience was positive, and we're actively working to improve our response times. We hope you'll give us another opportunity to impress you.

Thank you, Alix! We're so glad the service on your South Africa tour was excellent. We appreciate your candour about the pre-departure communication — being responsive to our guests is something we take very seriously, and we'll take your feedback to heart as we continue improving. Your Group Guru Francine and the team hope you had an absolutely incredible time on your African adventure! We'd love to welcome you back for your next Approach journey.

Thank you for the wonderful feedback, Kathryn! We're so glad Vietnam & Angkor Wat was awesome and everything was well-managed — that means a lot to our whole team. We're truly sorry about the Air Canada disruptions on your way home. Those delays were incredibly stressful, and we're so glad we were able to step in and help facilitate a resolution to your claims — we will always go to bat for our guests when situations like this arise. Your Group Guru Cheryl and the entire Approach team are delighted you made it home safely and that we could help make things right. We hope to welcome you back on another adventure soon!

Thank you so much, Dianne! A stress-free, perfectly organized vacation is exactly what we strive to create for every single guest. We're absolutely delighted to hear that our guides and your Group Guru Aimee were so attentive and helpful throughout your South Africa adventure. We'll pass your wonderful words along to the whole team — they'll be so pleased to hear this. We hope to have the pleasure of planning your next dream trip very soon!

Three "Excellents" and ten-star accommodations — that absolutely makes our day, Brenda! We're so glad you and Richard had such a beautiful experience exploring Ancient Egypt. The accommodations along the Nile truly are something special, and we're thrilled they lived up to every expectation. Your Group Guru Beth and the entire team will be so pleased to hear this. We hope to welcome you both back for another unforgettable journey with Approach Tours!

Thank you so much for these wonderful words, Debbie — "Trip of a lifetime" says it all! We're so glad the seamless touches like luggage service and the no-tipping policy made such a difference. We'll be sure to pass along your kind words about Neon to our local partners — guides like him truly elevate the entire experience. We're also sorry to hear you weren't feeling your best during the trip, but we're so heartened to know you felt well cared for throughout. That's the standard we hold ourselves to. Your Group Guru Rasha and the entire team will be delighted to know they helped make your South Africa adventure so special. We hope to welcome you back for many more Approach journeys!

Hi, traveller! Thank you for the kind words!

Hi, traveller! We're so happy to hear that you had such an incredible and consistent service throughout your tour - thank you for taking the time to share this with us!

Hi, Lori! Thank you for taking the time to tell us about your experience - it's wonderful to hear that you were happy with your pre-tour communication, and your special gift!