Alton Towers Holidays já não é um cliente ativo da Feefo
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TC
Trusted Customer
Verificado pela Feefo
Kilmarnock, Scotland
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Excellent Site
All relevant information available, very easy to use. Booking completed very quickly and process straight forward. Definitely would use site again.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback, we take our customers thoughts on board to help with progression in the future!
I am glad to hear you found the booking process easy and managed to get something booked in.
We hope you and your family had a lovely time when you went.
Thanks,
Jamie
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 years ago
Inconsistent behaviour selecting dates.
Changing dates to check availability and prices is difficult and inconsistent. I'd do it and it'd often either say there was no availability on those dates - yet if I went back and selected those...
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Customer Care
Alton Towers Holidays
10 years ago
Hello,
thanks for taking the time to tell us your feedback!
We value our customers feed back very much and take every comment on board to help towards our progression in the future.
I am sorry to see you were experiencing problems online, this is certainly not what we would like our customers to experience. We work very closely with our dev team who look into things like this, so I have passed this on to them to have a look into see what this was happening as it wasn't supposed to be.
We work on a live booking system so our pricing and availability changes on the popularity of the bookings. So I am sorry if the price did go up whilst you were booking.
I hope you and your family had a lovely time when you visited.
Best wishes,
Jamie
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
excellent spot o
First class very friendly no complaints
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Caerleon South Wales
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Speedy and easy to use
Much easier to use than I anticipated. Straight forward no nonsense process that made booking exactly what we needed easy.
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 years ago
simple and esay to use
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Bristol
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Got there eventually
Tried online, would accept the booking so called and made the exact same booking with no problems.
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Putney
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Good value and was very helful answering questions and giving very good information.
Very helpful and professional.
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Yorkshire
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Unable to pay online, kept erroring so had to ring instead and then charged per minute for the long call.
Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for taking the time to let us know your feedback!
I am sorry to hear you were experiencing problems online whilst trying to make a booking, this is certainly not the experience we would like our customers to have. We work very closely with our dev team to make sure that our system flows well and that our customers do not have any troubles whilst trying to make a booking. So I have informed them of this.
However I am glad to hear you managed to get something booked in and that you had an enjoyable stay.
Kind regards,
Jamie
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
bring back the old site
took me a while to get used to the new service preferred the old one to behinest
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
had a lovely stay but staff confused
booked onine and on phone very good service but expensive to call
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
