Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

alpharooms Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/alpharooms-com | Feefo

A apresentar todos os 26,947 comentários

Cliente fiável

Verificado pela Feefo

8 years ago

Great service and great prices .... thanks

jessica

alpharooms

8 years ago

Hi,

Thank you for your kind comments.

We hope you have a lovely holiday and we look forward to assisting you with future bookings.

Kind regards,

Alpharooms.com

jessica

alpharooms

6 years ago

Hello there,I’m sorry to see that you re-rated us with no explanation, and I'd like to investigate what happened. Please provide some more details and I'll do this for you as a matter of urgency. Alternatively, please email us at compliance@alpharooms.comAll the best,Brian

Cliente fiável

Verificado pela Feefo

6 years ago

If you not happy/ something goes wrong say goodbye to your money

Ripoff merchants stay away from them

jessica

alpharooms

6 years ago

Hello there, I'm sorry to read your review. Having checked the notes on the booking, I can confirm that our Customer Relations department had already investigated your complaint upon your return. If you remain dissatisfied with the way in which your complaint was dealt with, you can request a further review by emailing the team at customerrelations@alpharooms.com All the best, Brian

Cliente fiável

6 years ago

Wow it didn't take to you 28days to respond! Amazing how quick you work when the complaint is made public. Take the one star and walk away. Trust me You don't want the photos of my holiday made public together with your response. It would be very damaging to your already dire reputation.

Cliente fiável

Verificado pela Feefo

7 years ago

My review for alpharooms

Rated alpharooms with 5 stars. As the customer skills were excellent. Very easy to reach. Responded to my enquiry very quick. All my travel documents were sent to my email straight away. So it was...

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jessica

alpharooms

7 years ago

Hi, Thanks a lot for your review and superb feedback, we greatly appreciate it. We hope you enjoy your time away and that you book with us again soon. All the best, Emily

Trusted Customer

Verificado pela Feefo

7 years ago

O que Trusted Customer disse sobre alpharooms:

Great location central very friendly hotel

Excellent hotel, central, friendly staff always. Stayed here many a time never had a problem. Reception staff very helpful and welcoming restaurant staff always pleasant too

jessica

alpharooms

7 years ago

Dear Kevin, Thank you so much for your review. It's great to hear you enjoyed your previous stays at the hotel and wewish you an amazing time away on your next one too! We can't thank you enough for your continuous custom with us and are looking forward to booking you on many Alpharooms holidays in the future. All the best, Brian

Trusted Customer

Verificado pela Feefo

7 years ago

O que Trusted Customer disse sobre alpharooms:

The experience with alpharooms was great, no problems at all.

jessica

alpharooms

7 years ago

Dear Ugo,

Thank you so much for your review and superb feedback, we greatly appreciate it.

We hope you enjoy your time away and that you book with us again soon.

All the best,

Brian

Trusted Customer

Verificado pela Feefo

7 years ago

O que Trusted Customer disse sobre alpharooms:

Very good

jessica

alpharooms

7 years ago

Dear Linda,

Thanks a lot for your review and excellent feedback, we greatly appreciate it.

We wish you an amazing time away and hope that you book with us again soon.

All the best,

Brian

Cliente fiável

Verificado pela Feefo

7 years ago

Top class

Yes for sure I have booked many times

jessica

alpharooms

7 years ago

Hello there,

Thanks a lot for your review and feedback.

We thank you for choosing our service again and hope you a fantastic time away.

All the best,

Brian

Trusted Customer

Verificado pela Feefo

7 years ago

O que Trusted Customer disse sobre alpharooms:

Non responsive service

jessica

alpharooms

7 years ago

Hi Suraj,

I’m truly sorry to see that you left a 1-star review.

I'd like to investigate what happened. Please provide some more details on the issue and I'll do this for you as a matter of urgency. Thank you.

Best wishes,

Eoghan

Trusted Customer

7 years ago

This has already been provided to support@alpharooms - no reply during my stay until I kept pestering. Only got a reply after my stay and then asked to contact customerrelations@alpharooms Sent around 5 emails - no acknowledgement or reply. It should really be 0 stars.

jessica

alpharooms

7 years ago

Hey Suraj,

Thanks for your further comments which I'm very sorry to read.

This is not the level of the service we aim at providing to all our customers, so I've now asked my colleagues in the relevant team to investigate the matter for you, and a senior member of the team will contact you directly.

My sincere apologies for any inconvenience caused.

Best wishes,

Eoghan

Trusted Customer

Verificado pela Feefo

Gorleston

7 years ago

O que Trusted Customer disse sobre alpharooms:

Disappointing service from booking agent

Booking confirmation: 667606923074 - I booked a non refundable room at the Radisson Blu at Stansted airport via Alpharooms. Unfortunately due to a cancelled holiday I was not able to use the booking...

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jessica

alpharooms

7 years ago

Hey Paul,

I'm very sorry to read your feedback as this is not the level of the service we aim at providing to all our customers.

I've now asked my colleagues in the relevant team to investigate the matter for you, and a senior member of the team will be in touch with you directly. Once again, my sincere apologies for any inconvenience caused.

Best wishes,

Eoghan

Trusted Customer

Verificado pela Feefo

7 years ago

O que Trusted Customer disse sobre alpharooms:

Excellent service and great choices have used Alpha rooms a lot of times

Didnt have to worry about anything Alpha rooms looked after everything i needed Flights Hotel suggestion and Transfers. Have used alpha rooms a few times and would recommend it to other people

jessica

alpharooms

7 years ago

Hello there,

Thanks a lot for your wonderful review and feedback.

We can't thank you enough for your continuous custom with us and look forward to serving you again soon!

Enjoy your time away!

Best wishes,

Emily

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alpharooms Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?