Age Co Funeral Plan já não é um cliente ativo da Feefo
A apresentar todos os 1,645 comentários
Cliente fiável
5 years ago
Staff answering the telephone calls are polite no doubt but not very confident in giving out information to specific questions.
Customer Relations Executive
Age Co Funeral Plan
5 years ago
HelloThank you for taking the time to leave a review. I am sorry to learn you felt the call handler was not confident in providing information to your specific questions and appreciate you sharing your comments. We are always looking for ways to improve customer experience and if you would like to discuss this further please contact customer relations via 0800 055 6205 or email customer.relations@ageco.co.ukRegards,Moira
Data de compra: 25/01/2021
0
Partilhar
MW
Mrs Sylvia Ann Waddington
5 years ago
O que Mrs Sylvia Ann Waddington disse sobre Age Co Funeral Plan:
They did everything expected and therefore no comment
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for taking the time to leave us your review and I am pleased you were happy with the service you received. Your feedback is greatly appreciated.
Kind Regards
Moira
Avaliações de produtos
Data de compra: 18/01/2021
0
Partilhar
MB
Mr Michael Bowen
Morecambe
5 years ago
O que Mr Michael Bowen disse sobre Age Co Funeral Plan:
I thought everything was ok until We received four letters on the same day, namely Friday 22nd January 2021.My wife and I received two letters each. One indicated we have received your direct debit...
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Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for taking the time to leave your comments about your Funeral Plan. I am sorry to learn of the confusion caused by the direct debit and will be happy to help review this matter for you.
However, we will need a little more information from you to help us to do this. Please could you contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 and we will be pleased to review this matter for you.
Kind Regards
Jayne
MB
Mr Michael Bowen
5 years ago
When do we receive written copies of our plans?
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for your reply and I appreciate you taking the time to discuss your concerns with me this afternoon. Please be assured that I have contacted our Funeral Plan team and will ensure your plans are sent in the post as soon as possible. However, please do not hesitate to get back in touch with me if I can be of any further assistance.
Kind regards
Victoria
Avaliações de produtos
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you again for your review and your time this afternoon. As per our conversation and my previous reply, I have raised this with our Funeral Plan team to ensure you receive a response and copies of your plans as soon as possible. However, please do get back in touch if I can be of any further assistance.
Kind regards
Victoria
Data de compra: 15/01/2021
0
Partilhar
MS
Mrs Gertrude Simmonds
Buxton
5 years ago
O que Mrs Gertrude Simmonds disse sobre Age Co Funeral Plan:
Excellant service, no problems.
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for purchasing an Age Co Funeral Plan and we are glad to see that you have found the service excellent.
Thank you for taking the time to leave your comments for us.
Kind Regards
Jayne
I was impressed with the courtesy I was shown. All my questions were answered and I am pleased with the outcome.
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for letting us know that you have been pleased with the service you have received. We really do appreciate you taking the time to leave your comments.
Kind Regards
Jayne
Data de compra: 20/11/2020
0
Partilhar
ML
Mr David Reginald George Leppard
5 years ago
O que Mr David Reginald George Leppard disse sobre Age Co Funeral Plan:
We manged to purchase our plan on line with some help over the phone, overall it was relatively easy to do. The only area we were unsure of was funeral directors we may use.
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for purchasing an Age Co Funeral Plan and for leaving your feedback.
I note that you are unsure about the Funeral Directors you may use and if we can be of any assistance regarding this, please could you contact us directly at Customer.Relations@ageco.co.uk or call us on
0800 055 6205. We will be pleased to help you with this.
Kind Regards
Jayne
ML
Mr David Reginald George Leppard
5 years ago
We did finally find what we needed but it was not easy
Avaliações de produtos
Data de compra: 15/12/2020
0
Partilhar
MS
Mr Derek Swann
Leek Staffordshire.
5 years ago
O que Mr Derek Swann disse sobre Age Co Funeral Plan:
The plan is a good one and compares favourably with other providers. My wife and I both took it out before Christmas but whilst my wife had her pack returned two weeks befoire mine I had heard...
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Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for taking the time to leave us a review. I am pleased that you are happy with our plan. However, I am sorry to learn of your experience with your pack and appreciate your valuable feedback.
Please be assured that your comments will be noted and relayed to our Funeral Plan team for further review. If you would like to discuss your experience in more detail or if we can be of any further assistance please do not hesitate to contact our Customer Relations Department. Our telephone number is 0800 055 6205 and lines are open 9am to 5pm Monday to Friday. Alternatively you can email us at customer.relations@ageco.co.uk.
Kind regards
Victoria
Avaliações de produtos
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you again for your review and your feedback on your experience. Please be assured that your comments will be noted. However, as per my previous reply, please do not hesitate to get in touch with our Customer Relations Department if we can be of any further assistance. Our telephone number is 0800 055 6205 and lines are open 9am to 5pm Monday to Friday. Alternatively you can email us at customer.relations@ageco.co.uk.
Kind regards
Victoria
No paperwork after 11 days ! After contacting it will be another 9 days ,not good enough!
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for taking the time to leave us a review and I am sorry to learn that you have not yet received your paperwork.
I will look into this for you and ensure that your documents are sent out today. However, please do not hesitate to contact our Customer Relations team directly if you would like to discuss this in more detail or if we can be of any further assistance. You can call us on 0800 055 6205, lines are open 9am to 5pm Monday to Friday. Alternatively you can email us at customer.relations@ageco.co.uk.
Kind regards
Victoria
Data de compra: 08/01/2021
0
Partilhar
MM
Mr Patrick Mccluskey
sg64ty
5 years ago
O que Mr Patrick Mccluskey disse sobre Age Co Funeral Plan:
Have already recommended your service to other family members and friends. So easy to sort out and everything explained. Staff extremely helpful and patient. There was no rush to decide.
Customer Relations Executive
Age Co Funeral Plan
5 years ago
Hello
Thank you for purchasing an Age Co Funeral Plan and taking time to leave your kind comments regarding the service you have received. We are pleased to note that you have recommended our products and services to your family and friends.
Kind Regards
Jayne
The Age Co Funeral Plan helps take care of funeral costs and arrangements in advance, It is simple to arrange and by paying ahead now with a pre-paid funeral plan, you're protected against inflation and rising funeral expenses.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
The Age Co Funeral Plan helps take care of funeral costs and arrangements in advance, It is simple to arrange and by paying ahead now with a pre-paid funeral plan, you're protected against inflation and rising funeral expenses.
