Ades Foods Comentários

We apologize for the squashed tomatoes and assure you that extra care will be given to our products when on transit. We are glad that overall, you loved our service.

Always. Thank you

Thank you for your feedback. I’m sorry to hear about your dissatisfaction regarding your order. As noted at the checkout point on our website, all orders placed after the 18th of December 2024 are scheduled for delivery starting from the 3rd of January 2025, when our delivery service resumes. We truly value your patience and understanding, and your order will be on its way as soon as possible. If you have any further questions or need assistance, feel free to reach out to our team. Kind regards, Ades Online Team

Dear Customer, Thank you for your feedback. As stated on our website at the checkout point, all orders placed after 18th December 2024 will be delivered starting from 3rd January 2025, when we resume delivery. We sincerely apologize for any confusion or inconvenience this may have caused and appreciate your understanding. Your order will be processed and delivered as soon as possible within the given timeframe. Thank you for choosing Ades Online. Kind regards, Ades Online Team

We are glad you loved our service and we assure you to do better with the packaging.

Thank you for your feedback. We deeply regret the issue you encountered with the expired product, and we apologize for the inconvenience caused. As mentioned in our earlier email to you on the 23rd of December 2024, we have taken your complaint seriously. Sending a product with a same-day expiry date was an unfortunate oversight, and we are addressing the issue internally to prevent it from happening again. We have issued a £4.99 shopping voucher as a gesture of goodwill, which should arrive in your email shortly. We understand the importance of your safety and satisfaction, and we truly value your understanding. Please feel free to reach out if you have any further questions. Kind regards, Ades Online Team

Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and challenges you encountered while shopping with us. Your feedback regarding both the system issue and your interaction with our customer care team is important and has been noted for immediate attention. Please rest assured that we are addressing your concerns about the customer service experience and are taking steps to ensure our team receives further training to maintain professionalism and provide the excellent service our customers deserve. We value your feedback as it helps us improve, and we are committed to ensuring a better experience for you and all our customers going forward. Should you have any additional concerns or need further assistance, please feel free to contact us directly. Thank you for your understanding and continued support. Kind regards, Ades Online Team

We are glad to have served you well and we would love to see you again. Thank you and have a great Christmas celebration..

Thank you for the positive review