TravelUp Comentários

Good afternoon, Miss Kamara, Thank you for your 5-star review. We are delighted to hear that you were pleased with the service you received. Your kind feedback is greatly appreciated and serves as encouragement for our team to continue providing the best possible experience for our customers. Thank you for choosing us. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mrs. BarryVenter, Thank you for your wonderful 5-star review. We are delighted to hear that you were happy with your experience and found our communication timely, informative and accurate throughout your journey. Providing clear travel information and keeping our customers well informed is something we take great pride in, so it is rewarding to know that this contributed positively to your travel experience. It is particularly pleasing to hear that the information available through the TravelUp app helped ensure your details were readily accessible, enabling the airline to assist with alternative arrangements and helping you make your international connection successfully. Thank you for your kind words and for choosing us. We truly appreciate your feedback and look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Mr. Khela, Thank you for your feedback, and we’re very sorry to hear about your experience. We apologise that you have found it difficult to contact us and that the volume of emails has been frustrating. This is not the standard of service we aim to provide, and we understand how inconvenient it is when communication becomes overwhelming rather than helpful. Your comments will be shared with the relevant team so we can review both our contact channels and email communication practices. We’re sorry for the inconvenience caused and appreciate you taking the time to share your feedback. Regards, TravelUp

Good evening, Mrs. Mead, Thank you for taking the time to share your 4 star feedback. We're delighted to hear that your travel consultant was helpful in arranging your dates and flights, and that they made the booking process easier for you. We appreciate your comments regarding the carry-on luggage allowance on your international flight. We understand how challenging this can be for a three-week holiday, and we're sorry for any inconvenience this caused. We also recognise your frustration with the seat selection process and the limited options available at the time of booking. Your feedback is invaluable and helps us identify areas where we can improve both our communication and the overall customer experience. Thank you again for choosing us for your holiday. We hope to have the opportunity to assist you with your future travel plans. Regards, TravelUp

Good evening, Mr. Northall, Thank you for taking the time to leave us a 4-star review. We really appreciate your feedback and are pleased to know you had a positive experience with us. As you didn’t leave any comments, we’d love to hear if there was anything we could have done to make your experience even better. Your feedback is valuable to us as it helps us continue improving our service. Regards, TravelUp

Good afternoon, Mr. Zanlerigu, Thank you for your 5-star review. We are delighted to hear that you found good value in your booking and were pleased with the communication you received from our team. Providing competitive prices alongside clear and timely communication is something we strive for, so it is wonderful to know that we met your expectations. Thank you for choosing us. We appreciate your feedback and look forward to assisting you with your future travel plans. Regards, TravelUp

Good evening, Mr. Kudev, Thank you for your feedback, and we are very sorry to hear about your experience. We apologise that you were unable to check in for your flight and had to arrange alternative travel at your own expense. We also regret that our email responses were slow and did not provide the level of support you needed at the time. We understand how stressful this situation must have been, especially when urgent assistance was required. Your comments will be shared with the relevant team to review both the handling of your case and our response times so we can improve our service going forward. We sincerely apologise for the inconvenience caused. Regards, TravelUp

Good evening, Mr. Nyamweya, Thank you for taking the time to leave us a 4-star review. We’re pleased to hear that you found TravelUp to be a genuine and reliable platform, and that your booking was successfully confirmed within 48 hours. We understand that waiting for airline confirmation can sometimes cause concern, so we’re glad our team was able to keep you informed and provide clarity on the expected timeframe. We really appreciate your trust in us and are delighted to know you would choose to use our service again in the future. We look forward to assisting you with your next trip. Regards, TravelUp

Good evening, Mrs. Chatterley, Thank you for your feedback. We’re sorry to hear that your experience wasn’t quite as expected. We always aim to provide a better service and would appreciate any additional details you can share so we can improve. We hope you might consider visiting us again in the future so we can provide a better experience next time. Regards, TravelUp

Good evening, Mrs. Badr, Thank you for your 5-star review. We are delighted to hear that you received your e-ticket promptly and found our online check-in reminder emails useful. We aim to make the travel experience as smooth and convenient as possible by providing timely information and updates throughout the journey. It is wonderful to know that our service met your expectations, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing us. We look forward to assisting you with your future travel plans. Regards, TravelUp