Much preferred the former email confirmation which held a great deal of information. The new…
Much preferred the former email confirmation which held a great deal of information. The new Expedia type one is useless really and in such tiny print.
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Cliente de confiança
11 years ago
Booking process very simple. Bit disappointed that your booking page said full breakfast included but…
Booking process very simple. Bit disappointed that your booking page said full breakfast included but once we received our confirmation, it was only for a continental breakfast. Otherwise awesome.
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Cliente de confiança
11 years ago
nice redesign
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Cliente de confiança
11 years ago
All good
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Cliente de confiança
11 years ago
Site Easy to use. Quick
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Cliente de confiança
11 years ago
Easy to use website. Good price for the accommodation I booked too!
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Cliente de confiança
11 years ago
The website was difficult to use on my mobile.
More options on other sites.
The website was difficult to use on my mobile.
More options on other sites.
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Cliente de confiança
11 years ago
Overall my experience with wotif has been great. Last time though I took one of…
Overall my experience with wotif has been great. Last time though I took one of the mystery deals and the advertisement photos and the actual room given to me were totally different.
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Cliente de confiança
11 years ago
I wanted to cancel the booking altogether. There was no window/option to go to so I…
I wanted to cancel the booking altogether. There was no window/option to go to so I had to make a telephone call first to Australia's office, then to the American office.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. Unfortunately, we're governed by the hotels specific change and cancellation policies which are displayed on the hotel pages on our site. The change and cancellation policies are the hotel's policies and outside of our control. The rules and restrictions associated with non-refundable/non-cancellation room rates are usually strict given the competitive pricing for these rooms. Free Cancellation & Non-Refundable Rate Plans are standard practice for hotel bookings, and we try and make these as transparent as possible on our site. Apologies for any confusion.
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Cliente de confiança
11 years ago
I was put on hold too often and in 1 occasion staff was not very suuportive
I was put on hold too often and in 1 occasion staff was not very suuportive
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
