The processing of my online order was not great, and I had to call customer services twice, but when I did speak to them they were very polite and helpful.
The delivery didn’t arrive on the date...
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Catherine
Wood Floor Warehouse
3 years ago
Hi Peter,
Thank you for taking the time to leave us feedback. Firstly I am sorry to hear that you had issues ordering, however I am happy to hear that our staff were polite and helpful! In relation to the polymer glue, we use two different suppliers depending on the location of our stores. Your order was dispatched from the store that uses the alternative supplier, although they are identical products, we should have contacted you in advance and made you aware, so I apologise! Your floor looks great down and I hope you would shop with us again!
Avaliações de produto
Mídia carregada
Exibir todas as mídias (2)
Mídia carregada
Exibir todas as mídias (1)
Data da compra: 13/05/2023
0
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BM
beth miller
Verificado pela Feefo
3 years ago
Mídia carregada
Exibir todas as mídias (3)
O que beth miller disse sobre a Wood Floor Warehouse:
Absolutely amazing service and really really happy with my order. The laminate I ordered has completely changed the look of my living room and just completes it. The only thing I would say with...
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Catherine
Wood Floor Warehouse
3 years ago
Hi Beth,
Thank you for taking the time to leave us a review, I am glad you are pleased with your flooring, it looks well installed in your room! In relation to the packaging, we will take your feedback on board.
Avaliações de produto
Data da compra: 12/05/2023
0
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Consumidor confiável
Verificado pela Feefo
3 years ago
Good product, but issues with delivery service which had to be re- arranged. Driver rushing and incorrectly read road signs so failed to deliver. Very stressful organising a second delivery. No...
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Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for your feedback, I am sorry you had issues with your delivery, we use third party hauliers and couriers and the odd time there can be an issue with delivery, but I am glad to hear it was rectified and your delivery arrived.
Avaliações de produto
Catherine
Wood Floor Warehouse
3 years ago
Hi,
I am sorry to hear you didn't receive your full order, I have just checked our emails and this is the first we have heard about this, please get in touch and we can investigate this for you.
Data da compra: 06/05/2023
0
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Consumidor confiável
Verificado pela Feefo
3 years ago
Sample delivered promptly
Catherine
Wood Floor Warehouse
3 years ago
Thank you for your feedback.
Avaliações de produto
Data da compra: 01/05/2023
0
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LC
laurence collopy
Verificado pela Feefo
3 years ago
O que laurence collopy disse sobre a Wood Floor Warehouse:
I've ordered around 100m2 of engineered wood floors in May 2023, order number #2000114174. I had subpar experience with the floors delivery. One of the two pallets was broken on delivery, so the...
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Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for taking the time to leave us Feedback, I am sorry to hear the pallet broke in transit causing issues on delivery, but I am glad you received your floors and are happy with the product.
Delivered when they said they would. Laminate looks great in the room, went with a white oak and it really brightens the space. Good value for money too.
Catherine
Wood Floor Warehouse
3 years ago
Thank you for taking the time to leave us feedback, I am glad to hear your goods arrived on time and you are happy with your flooring!
Avaliações de produto
Data da compra: 03/05/2023
0
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EE
Ella Etoile
Verificado pela Feefo
3 years ago
O que Ella Etoile disse sobre a Wood Floor Warehouse:
Really knowledgable and helpful on the phone, both times I called with questions. Order placed no worries and arrived exactly when they said it would. Worth being aware that normal deliveries are...
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Avaliações de produto
Data da compra: 02/05/2023
0
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DR
David Royle
Verificado pela Feefo
Fakenham
3 years ago
O que David Royle disse sobre a Wood Floor Warehouse:
Superb service and the floor looks awesome!
Will definitely be using this company again
Many thanks for a quality floor
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
