Great product and very prompt delivery. When I had a problem with a damaged delivery customer service was really helpful and sent replacements. That is the service everyone wants Thank you
They say on website over £50 order are sent next working day by FedEx. It wasn't dispatched until Tues, received on Wednesday after ordering late on Friday night. It wasn't FedEx, it was PO. Not as...
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Sheridan
Vapoholic
3 years ago
Hi Darren,
Thank you for getting in touch and I'm sorry to hear you're not happy with our service.
We were experiencing dispatch delays on the Monday after your original order due to an unforeseen busy weekend, which meant that it was dispatched Tuesday morning. I do apologise for any inconvenience this caused you!
All orders over £50 qualify for free Royal Mail express shipping (the default setting) or free FedEx 1-2 day delivery. I can see on your order at checkout that the FedEx option wasn't selected, so it will have come through to our dispatch system as a Royal Mail service order.
We are happy to change the courier after you've placed your order if you qualify for free delivery, we just ask that you give us a call on 01612738216 or email us at info@vapoholic.co.uk. Please also get in touch if theres anymore you feel we can do for you.
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