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Avaliações de Utility Point

https://www.utilitypoint.co.uk/

Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.

Serviço

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Exibindo todas as 302 avaliações

Trusted Customer

7 years ago

O que Trusted Customer disse sobre a Utility Point:

By the time you read this they may have already gone bust!

Almost two years ago I signed up with UP, then in December 2020 it all went wrong. They had been charging too much on my monthly DD but I didn't worry as it was a simple way to put aside a bit of...

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David

London

5 years ago

O que David disse sobre a Utility Point:

Happy overall

I was transferring to a new tariff. The process was easy and painless so happy overall.

Consumidor confiável

5 years ago

Switch was easy

Switch was easy but I have to enter manual readings each month which is pain. I previously had a smart meter but Utility Point dont offer this service

Nigel

Poole

5 years ago

O que Nigel disse sobre a Utility Point:

Change over went well.

Consumidor confiável

5 years ago

Service to me - good. Service to friend - unacceptable

My renewal was easy. The renewal rate was attractive. However, I have asked them to make an offer of the "refer a Friend". The friend has yet to har from them after 2 weeks. That is not good.

Joyce

Lockerbie

5 years ago

O que Joyce disse sobre a Utility Point:

Hang in there

In the process of leaving when I had an e-mail from you with a new lower monthly debit and the benefits of remaining

Nick

5 years ago

O que Nick disse sobre a Utility Point:

couldn't be more satisfied.

Very straightforward, smooth takeover. Absolutely no hassle.

Consumidor confiável

5 years ago

Poor communication.

Poor Communication

India

Utility Point

5 years ago

Hi there, we're sorry to hear this. Could you elaborate further on where you feel there has been poor communication so we can assist further. Thank you, Utility Point.

Consumidor confiável

5 years ago

OK. Since I moved our energy provider to yourselves I have heard nothing about how the move went, although as far as I can tell every thing appears to be working correctly. I gave you readings when you asked for them although EON told me that they were still waiting for readings so that they can close my account with them. I am also unclear what is happening with my account with yourselves. I hope you will help me to clarify my position. Regards Roger Spratt

India

Utility Point

5 years ago

Hi there, thank you for your response. Between the 8/06/2020 - 29/06/2020 we sent 6 emails. These included your Welcome Pack which attached was your tariff agreement and advised of where we were at with the switching process. A final email is sent on the day the supply goes live with us, we would recommend checking your junk/spam folder of your inbox to check these emails have not gone into there. Once a supplier received the opening readings, these are sent to the industry for validation to ensure the readings fall in line. This process can take up to 32 days, your previous supplier received these within 9 days. We hope this resolve your concerns however, please do let us know if you have any further concerns. Thank you, Utility Point.

Consumidor confiável

5 years ago

Excellent renewal contract price

I renewed my service as Utility Point offered the best price when I did a comparison.

Rosemary

5 years ago

O que Rosemary disse sobre a Utility Point:

Still waiting for overcharge D/D to be refunded dispute calling twice about it

India

Utility Point

5 years ago

Hi Rosemary, we apologise for any inconvenience caused. You should receive your refund by the end of today, if you do not please contact us on 03455 577878 thank you, Utility Point.

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