The company rep was very nice and patient, he answered all my questions. He called back twice to notify me about different options and/or changes before finalizing the purchase. But he switched me...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
We appreciate your feedback and will certainly forward your comments the your Consultant. Thank you.
Consumidor confiável
8 years ago
BEWARE. Unfortunately my initial impression turned into DISAPPOINTMENT when I called the company a month later to organize my insurance. Not only they did not want to do anything about the incorrectly booked 'window obstruction' instead of the requested 'no window obstruction', they DID NOT EVEN APOLOGIZE after I posted my original comment. THE ORIGINAL INSURANCE QUOTE WAS INCORRECT. On top of it, I was informed that my booked cabin has BUNK BEDS. This I was NEVER informed about, it did not come up during the original booking and it does not state anywhere on the booking confirmation - and is obviously unsuitable for an older couple. NOW I DON'T KNOW IF MY HUSBAND EVEN WANTS TO GO ON THE CRUISE - it was supposed to be a present. Still hoping that the company will correct it, the cruise leaves in 3 weeks. The original booking agent was Jack (pleasant but now I am not sure whether he was properly trained) and the lady helping me now is Angela (very helpful but apparently not much she can do).
Data da compra: 22/11/2017
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Trusted Customer
Wodonga
8 years ago
O que Trusted Customer disse sobre a Cruise Megastore /Travel Megastore:
We paid our deposit on Friday 29th last week. Money was taken out same afternoon , but we received no receipt. Heard nothing from them so rang again Thursday 4th. Finally received a receipt and...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback. I have contacted the Consultant and have asked that they make contact with regard to your concerns.
Data da compra: 30/12/2017
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Consumidor confiável
8 years ago
Margaret was amazing! She kept me informed and her customer service was second to none. I just received our laynart and a note from her wishing us a safe trip. Will definitely be calling for our...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Excellent. Thank you for your feedback.
Data da compra: 29/12/2017
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Trusted Customer
8 years ago
O que Trusted Customer disse sobre a Cruise Megastore /Travel Megastore:
Very good and easy to deal with
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your comments we look forward to booking you again soon.
Data da compra: 27/12/2017
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Trusted Customer
8 years ago
O que Trusted Customer disse sobre a Cruise Megastore /Travel Megastore:
Margaret was a clear communicator, pleasant and professional.
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your positive comments we appreciate your time.
Data da compra: 22/12/2017
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Consumidor confiável
8 years ago
Excellent customer service
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback we appreciate your time.
Data da compra: 22/12/2017
0
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Trusted Customer
Tyabb 3913 melbourne Australia
8 years ago
O que Trusted Customer disse sobre a Cruise Megastore /Travel Megastore:
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.