Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
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Exibindo todas as 269,282 avaliações
Consumidor confiável
Verificado pela Feefo
9 months ago
Online Ordering Issue
I ordered a bundle online well advance of when I needed this. When I was notified that this had arrived in store I went to pick this up. Unfortunately they had sent the wrong amount, I had ordered 30...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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RW
Rita Woolston
Verificado pela Feefo
GBR
9 months ago
O que Rita Woolston disse sobre a The Works:
Whole order refunded. None delivered
Products not in stock and yet said they were available online. Evri damaged what was available so got a refund on all the items I ordered. I will think twice about ordering from them in future and...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we were not been able to completely fulfil your order. Unfortunately the items were unavailable to pick as the order processed through the warehouse due to a technical error.
We are sorry that the remainder of your order was damaged at Evri, this has been passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Compartilhar
MF
Megan Findlay
Verificado pela Feefo
GBR
9 months ago
O que Megan Findlay disse sobre a The Works:
Excellent service
Excellent and everyone is so friendly and will do anything to help you
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
Love it
Always find something good value & exallent products. My Cheltenham store has the most helpful & friendly staff.
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
0
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MB
Margaret Bailey
Verificado pela Feefo
GBR
9 months ago
O que Margaret Bailey disse sobre a The Works:
Very good
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
Not received
Not received item
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
Pleasant shopping experience
Friendly helpful staff well laid out store plenty of bargains quality items makes pleasant shopping experience
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
No problem at all ,very good service.
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
Had one order lost, another cancelled and still not received the third attempt.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was cancelled and lost.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.