Como as avaliações da Feefo são coletadas?

Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.

Quem pode deixar uma avaliação na Feefo?

Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.

Como verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.

Como lidamos com avaliações falsas?

A Feefo evita que as pessoas deixem comentários falsos porque convidamos apenas compradores verificados para dar feedback.

Avaliações The Works | Avaliações de Atendimento ao Cliente para {{merchantUrl}} | Feefo - Brasil

Exibindo todas as 269,282 avaliações

Tamaryn Jacobs

Verificado pela Feefo

GBR

9 months ago

O que Tamaryn Jacobs disse sobre a The Works:

Not happy with online order

They canceled half of my order after 7 days then I waited a further 9-10 days then I opted to cancel the rest of my order as they still had not shipped my order. Not happy at all with the service I...

Ler mais

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. Unfortunately dur to the warehouse relocating we were unable to resend. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Andy Evans

Verificado pela Feefo

9 months ago

Consumidor confiável

Verificado pela Feefo

9 months ago

Great service!

Fast collection date after ordering. Everything I needed was in stock. Smooth collection process. Items well packaged - all in excellent condition. Friendly staff in the shop.

D Hagerty

Verificado pela Feefo

GBR

9 months ago

O que D Hagerty disse sobre a The Works:

Not so good this time

Not very successful order - 2 items advised as not available in post-order confirmation, then when order arrived a random unwanted item had been sent in place of a third item. Emailed Customer...

Ler mais

Kathleen Beck

Verificado pela Feefo

9 months ago

O que Kathleen Beck disse sobre a The Works:

a nice place to shop

on line delivery very quick always find what we want

David Alan Nuckley

Verificado pela Feefo

UKR

9 months ago

O que David Alan Nuckley disse sobre a The Works:

Angry man

Did not receive all my order missing a book.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Please contact a customer service adviser on 0121 313 6050 to advise which book was missing from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Consumidor confiável

Verificado pela Feefo

9 months ago

My item was part of a bundle, i received 2 of the items and was told the rest is out of stock, which makes no sense. I would've appreciated it if I was just refunded all of the money. Not only this...

Ler mais

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order took longer to arrive with items missing. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Lorna Leadbeater

Verificado pela Feefo

GBR

9 months ago

O que Lorna Leadbeater disse sobre a The Works:

Don’t bother if you actually want your items

After a month I still didn’t receive my order and absolutely no communication whatsoever. I had to call the customer service and ask for a refund. I will not be buying anything from the works again...

Ler mais

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Due the warehouse relocating this created issues with our deliveries. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Consumidor confiável

Verificado pela Feefo

9 months ago

Good service, good price and delivered on time.

Consumidor confiável

Verificado pela Feefo

9 months ago

Order

I placed an order ,then some items were unavailable,but the remaining items left on my order took so long I cancelled my order .this is the first time I have had a problem with orders.

Não recebeu um convite para avaliação?

Por que confiar nas avaliações da Feefo?

Saiba mais sobre a Feefo

Avaliações de The Works

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?