Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
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Exibindo todas as 269,282 avaliações
Consumidor confiável
Verificado pela Feefo
8 months ago
Buy in store - DO NOT ORDER ONLINE!
The order stated it would be 10 working days. It turned up nearly a month later, late for the children's Fayre that it was for!
Would never order from this store again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers and our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Notified when dispatched that 2 items out of stock
Waited until the day my order was dispatched to tell me 2 items were out of stock when ordered 14 days before. Should have been shown as out of stock at time of purchase or offered alternative in...
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Donna Smith
The Works
8 months ago
Good afternoon.
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil all of your order on this occasion.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Disgrace
Atrocious! My parcel went missing nobody was concerned about it took hours on the phone all I got was a refund no replacement items!
Donna Smith
The Works
8 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund as we were unable to resend your items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Great items but 2 failed drliveries
I recently made 2 orders in November. The 1st order never arrived. No explanation from the customer services team but they did refund me without question and quickly. Decided to try and reorder as I...
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0
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RH
R Houlder
Verificado pela Feefo
GBR
8 months ago
O que R Houlder disse sobre a The Works:
Never will order online again !!
Ordered on 17th November and still never received my parcel, after trying numerous times to contact them. Finally got a refund 4 weeks after ordering. Will not use again.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Delivery time is unrealistic
I contacted the works to find the whereabouts and expected delivery time of some baubles that I had ordered well in advance for a school project. They told me they would be delivered by the 1st of...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Visit the shop instead
I recommend shopping at the works, just not online, it was absolutely shocking, my order took a month to come, before any 'warehouse changes' and at the time of ordering, it said nothing about delays...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
No
Items ordered, order email said to wait 10 days for delivery, no delivery. Website had then changed to 13 days, waited. Website then said 15 days, still no delivery. I emailed in the meantime and no...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Disappointed
Delivery far too long incorrect items sent and a missing item
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with incorrect and missing items.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Please contact a customer service adviser on 0121 313 6050 who will try to resolve your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
ME
Meg
Verificado pela Feefo
GBR
8 months ago
O que Meg disse sobre a The Works:
God awful customer service. Don't bother!
God awful.
Ordered on the 16 of November Christmas presents for my children. Still haven't arrived. I've filled in 4 queries and heard nothing back. Ive asked for a refund the last 3 times as gave...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order took longer to arrive than expected.
We can confirm that a parcel was delivered on the 13th of December.
Please contact customer service on 121 313 6050 if you still have any queries with your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.