Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
/5
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1,284
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Exibindo todas as 269,282 avaliações
Consumidor confiável
Verificado pela Feefo
8 months ago
Books come as ordered, great conditions.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
0
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KR
kelly rowland
Verificado pela Feefo
8 months ago
O que kelly rowland disse sobre a The Works:
Delivery took so long that items arrived to late to give out for Christmas gifts. Communication was poor and no information or update given until I contacted.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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MD
Ms K.Doughty
Verificado pela Feefo
GBR
8 months ago
O que Ms K.Doughty disse sobre a The Works:
Great ideas at great prices!
Great products at Great prices and lots of range, love this store!
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Consumidor confiável
Verificado pela Feefo
8 months ago
Santa
Satisfactory, but roller pens were very disappointing.
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TB
Teri Barker
Verificado pela Feefo
GBR
8 months ago
O que Teri Barker disse sobre a The Works:
Awful
Received a box of items totalling £37. The box was extremely squashed, soaking wet through and all items inside were either sopping wet, squashed, or had been torn open. It took me 2.5 hours of...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a full refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
All good at the works
I have been shopping with the works for years [ in the shops and online ] the products are always very good and great value for money and i i hope i can deal with you in future .
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Consumidor confiável
Verificado pela Feefo
8 months ago
0
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JS
Jane Streatfeild
Verificado pela Feefo
8 months ago
O que Jane Streatfeild disse sobre a The Works:
Very helpful store manager in Didcot
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Consumidor confiável
Verificado pela Feefo
8 months ago
Tortoise
It took so long for may parcel to arrive, I forgot I even ordered it.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.