Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
classificações no último ano
Exibindo todas as 269,282 avaliações
CI
Carol Ives
Verificado pela Feefo
6 months ago
O que Carol Ives disse sobre a The Works:
Sadly not a fast enough service for modern day.
It was slow,I was notified quite late that my order could not be fullfilled and i was sent two wrong items.
I love the store but live 15 miles away but i would not order online again which is a shame
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order took longer than expected with incorrect items.
Please contact Customer service on 0121 313 6050 or email enquiries@theworks.co.uk.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Compartilhar
EA
Elfa Allnutt
Verificado pela Feefo
GBR
6 months ago
O que Elfa Allnutt disse sobre a The Works:
Service second to none.
Excellent as always.Have been using The Works. since beginning of ‘covid’ and always had excellent service.Easy to browse and place order.Delivered within 2-3 days.Order always correct,securely...
Ler mais
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
6 months ago
Excellent
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
6 months ago
Several items missing from parcel
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
DS
Denise Simpson
Verificado pela Feefo
GBR
6 months ago
O que Denise Simpson disse sobre a The Works:
Jigsaws
Ordered on line some jigsaws puzzles and the service was quick got them in four days jigsaws
0
Compartilhar
EA
Esther J Fenton-Allen
Verificado pela Feefo
GBR
6 months ago
O que Esther J Fenton-Allen disse sobre a The Works:
Order from The Wirks
Everything was dealt quick and I was kept up to date every step of the way.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
6 months ago
Good service
Easy ordering and everything went as predicted.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
6 months ago
Lovely service
Lovely, staff were friendly and helpful.
I paid for my goods quickly and was made to feel very welcome in the store
0
Compartilhar
HO
Holly
Verificado pela Feefo
GBR
6 months ago
O que Holly disse sobre a The Works:
Damaged books
Awful. Notified that books were damaged beyond repair in transit after waiting nearly a week for delivery. Had to arrange a last minute present due to this. Will not be using online service again
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered due to being damaged at the couriers.
Our records show that our customer service team have issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
SM
Stacey Mitchell
Verificado pela Feefo
GBR
6 months ago
O que Stacey Mitchell disse sobre a The Works:
A great bargain
The service I received was outstanding. A very straightforward method of shopping. The selection was vast and I was able to read reviews before I brought my granddaughter a whole collection of books....
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.