I asked for advice on email and phone on Saturday morning and got a very comprehensive response. Based on that ordered my chosen board which arrived on the following Tuesday.
I then found out that...
There was a fold mark when I unpacked it, I contacted them and they said it should be ok and come out and tio let them know if it did not. The mark has now gone so all good
Avaliações de produto
Data da compra: 11/06/2026
0
Compartilhar
NO
Naomi Ockwell
Verificado pela Feefo
23 days ago
O que Naomi Ockwell disse sobre a The SUP Company:
Excellent quick service - next day delivery was amazing! Couldn't get this board from Starboard website (Sold out) but SUP Company had this one available. Came by 1pm next day meaning I could get out...
I recently purchased a SUP from the SUP Company and was very impressed with the service. The ordering process was straightforward. Delivery was fast, and I also contacted the team for advice...
We are sorry to hear this, and completely understand your frustration as the item should have arrived by now.
The order was dispatched on 4th June under DHL tracking number **********, but the tracking is showing that DHL still has the parcel and that delivery has been rearranged. That clearly is not the level of service expected, and we are sorry you have been left waiting.
For future reference, if there is ever an issue with an order, the best thing to do is to contact the team directly at help@thesupco.com as per your order confirmation. That allows the support team to look into the issue and help resolve it straight away. No support message had been received before the review came through, otherwise this would have been picked up sooner.
The team will chase this with DHL now and try to get a clear update. If DHL cannot confirm delivery promptly, we will either send a replacement or refund the order, whichever you would prefer.
The £4.95 delivery charge will also be refunded as a gesture of goodwill, as the delivery service has not been what it should have been.
Apologies again for the inconvenience. The team will come back to you as soon as there is an update.
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
