Dear Sir/Madam,
Thank you for taking the time to leave us some feedback. It is extremely helpful for us to know how our clients feel about our services.
We completely understand how frustratingthis was for you, especially when you took the time to pre-book a transfer in order to avoid these kinds of issues. Of course, this is not the service we want to offer to our customers.
Please note that we always inform our clients that in some rare occasions, some of the details on the voucher may not match with the ones provided in the real transfer. This is due to last-minute changes the partner from your transfer may need to make. However, the contact phone number always remains the same.
We are already well aware of how important punctuality is when it comes to airport transfers. So by any means, we want to offer such a late pickup to our customers. We take into account that some delays are out of driver control, but they should always be notified to the client as soon as possible. We apologize if this was not the case in your reservation.
We ask you to please accept our most sincere apologize for the inconvenience caused. As a gesture of an apology, we have refunded you the 5 % of the total amount of the reservation (you will receive the amount back at your account within 4 business days) and we have sent you a discount code. We would love if you could give us a second chance to prove to you how our real hassle-free service is.
If you have any further questions, please feel free to contact us at quality@taxi2airport.com. We will be more than happy to help you!
Kind regards,
Taxi2Airport
