Personalised Skin care service. Qualified doctors analyse your skin profile and recommend products best suited to your skin.
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Exibindo todas as 143 avaliações
Consumidor confiável
2 years ago
I received my order very late.
since then I have used all the products but haven't noticed any difference. I might need more time :)
Skinora
Skinora
2 years ago
Thank you for your feedback. You ordered during the black Friday sale and we sent emails to explain due the huge demand there will be a longer period for the delivery of your products. I hope you are enjoying your products. If you to discuss your results or this matter in more details please do not hesitate to contact us via hello@skinora.co.uk
Avaliações de produto
Skinora
Skinora
2 years ago
Thank you for your reply. I would advise speaking to our skin experts to review the expectations of the results as this will take at least 2-3 months of consistent use to see significant changes
Skinora
Skinora
2 years ago
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Data da compra: 23/11/2023
0
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AL
Aimee Law
2 years ago
O que Aimee Law disse sobre a Skinora:
Always great
Avaliações de produto
Data da compra: 25/11/2023
1
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SB
sheena birch
2 years ago
O que sheena birch disse sobre a Skinora:
Amazing as always
Skinora
Skinora
2 years ago
Thank you for your positive feedback. Much appreciated
Not great, I ordered 3 items - waited a week and then saw on my order that a serum got put on back order. Then my other to items got lost in the mail. Still waiting for my refund….
Skinora
Skinora
2 years ago
Hi. We are sorry to hear you are disappointed with the service you received. Unfortunately our courier lost your items and as you are aware we have a process to investigated lost items then resend them if the items are still missing. I understand that you opted for a refund instead of a replacement. The refunds timeframe depends on the bank you are with.
If you have any further queries please do not hesitate to email us at orders@skinora.co.uk
They sent me a completely different order as what I ordered was out of stock. I requested a refund so they sent me a return label, I returned the order and then a week later they sent the incorrect...
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Skinora
Skinora
2 years ago
Thank you for your feedback. We are sorry you feel let down by the service. We identified the problem early on. Due to a systems glitch the order was still on the system. Once we had established that a return was required again we promptly acted and sent the label to you.
Refunds timeframes are often down to the bank you are with. If you would like to discuss this further please do hesitate to contact us via orders@skinora.co.uk
Data da compra: 04/11/2023
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Consumidor confiável
2 years ago
Atrocious, as presently I haven’t received my PCA product and in order for me to know what the status quo is , I always have to email them, and I only get response days later telling me about the...
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Skinora
Skinora
2 years ago
Hi there. Sorry to hear you feel let down by your experience. We sent regular communication via email explaining the supplier was experiencing a delay. We did send you the PCA product which was confirmed by our courier. We would like to hear more about your order/delivery experience. If you would like to discuss this further please do not hesitate to email us at orders@skinora.co.uk
Had a consultation over the phone with Emma as I was wanting to change my skincare products as I didn’t feel I was getting much out of what I was currently using.
Emma was very friendly, easy to...
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