Simple ordering process. Efficient and speedy delivery. Pellets seem to burn well but contain splinters of actual wood - have never encountered this with other brands. One pallet was not tightly...
Ler tudo
Avaliações de produto
0
Compartilhar
KL
Kathryn Lutey
2 years ago
Data da compra: 24/04/2023
O que Kathryn Lutey disse sobre a Simply Wood Pellets:
Pellets arrived on Monday but were scheduled for the Friday no contact apart from the tracking which said they were delivering Friday, 3 bags were damaged lost nearly a bag. However the sale went...
Unable to honour my purchase. After 3 weeks returned my money.
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Perfect product and perfect delivery.
PT
Philippa Thomas
2 years ago
Perfect product and delivery Am very pleased with the company.
Mistaken heading, my apologies.
Avaliações de produto
Customer Service Team
Simply Wood Pellets
2 years ago
Dear Philippa,
thank you very much for your feedback.
We have looked at all our records and your order was successfully delivered and signed for receipt on the 1st of June 2022 at 13:20. Shortly we will send you on private email the delivery note for your own record.
Mainly, we have not received and therefore not processed a refund for the order.
I would suggest that potentially you might be referring to an order placed with a different company.
We would kindly ask if it is therefore possible to amend the review score.
We are a small company and we cherish every single review which we use to continuously improve our products and services as long as they do reflect the product and experience received.
PT
Philippa Thomas
2 years ago
Pleased with product and delivery.
0
Compartilhar
NH
Norman Hart
2 years ago
Data da compra: 07/07/2022
O que Norman Hart disse sobre a Simply Wood Pellets:
Easy to order online & easy to phone if necessary. Delivery was within a few days & driver positioned pallet to within an inch as requested even though I wasn't there.
Avaliações de produto
0
Compartilhar
NH
Norman Hart
3 years ago
Data da compra: 26/02/2022
O que Norman Hart disse sobre a Simply Wood Pellets:
The driver phoned me prior to delivery so I could meet him at the address. He positioned the pallet exactly in the space I requested. Thank you.
Avaliações de produto
0
Compartilhar
SD
Sheila Daly
3 years ago
Data da compra: 28/02/2022
O que Sheila Daly disse sobre a Simply Wood Pellets:
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
