At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups.
Serviço
4.4
/5
Produto
0
/5
5
4
3
2
1
230
44
9
12
25
320
classificações no último ano
Exibindo todas as 99,328 avaliações
Consumidor confiável
Verificado pela Feefo
1 year ago
We arrived at Antalya airport at 08 pm and we found our driver already waiting for us he is very nice men we were heading to Alanya is about 1 h 40 mn drive from Antal airport
This is the third time we have used them in lanzarote. Every time we have arrived the driver is never there and we had to ring. Usually there within 10 mins of calling. Yesterday we waited 40...
Ler mais
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent booking.
Please know that we are currently addressing this matter to ensure such delays do not occur again. Our goal is to provide reliable and punctual service, and it’s clear we fell short in this instance.
We truly value your loyalty, having chosen us multiple times in Lanzarote, and we hope to have the opportunity to regain your trust. We will follow up with you very soon to share the steps we’re taking to improve.
Thank you for your patience and understanding.
We have used Shuttle Direct for several years and have never been let down either on pick up or drop off at the airport. It’s an excellent service and the drivers are all helpful and courteous. Will...
Ler mais
Data da compra: 07/11/2024
0
Compartilhar
RS
Richard Sullivan
Verificado pela Feefo
Penarth
1 year ago
O que Richard Sullivan disse sobre a Shuttle Direct United Kingdom:
Do what they promise, sharp price, sharp schedules!
Kindly received at the airport with name tag without waiting time.
Easy handling of luggage and service to the door of our holiday object.
Data da compra: 30/10/2024
0
Compartilhar
K
K.
Verificado pela Feefo
Fuerteventura Airport
2 years ago
O que K. disse sobre a Shuttle Direct United Kingdom:
Very poor service - waited an hour at the airport for a driver - never again..
Despite a complaint, no response or apology from Shuttle Direct.
Customer Services
Shuttle Direct United Kingdom
2 years ago
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced due to the delay and our initial lack of response. This is certainly not the level of service we strive to provide, and we are currently addressing your complaint with urgency.
We are actively investigating what went wrong with your booking to prevent this from happening again. Our team will follow up with you very soon to address your concerns fully and offer any necessary resolution.
Thank you for your patience, and once again, we apologize for the inconvenience caused. Please don’t hesitate to reach out if you have further questions in the meantime.
K
K.
2 years ago
Exactly the same unreliability in 2 bookings - completely out of the question and to this day - 1 week later - still no response to the complaints.
In fact, the booked service was not provided - any taxi would have been a better choice - and cheaper!!!
Driver was fine.
However, I tried to change my ride because of a flight change and I was charged 11.77 euros for the change and yet the change never adjusted my pickup time and flight on my updated...
Ler mais
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback. We are sorry to hear about the issues you encountered with adjusting your reservation and the challenges you faced upon arrival. To help resolve this matter as quickly as possible, could you please reach out to us directly via email? This will allow us to investigate the charge and ensure your reservation details are updated accurately.
We’re here to assist and appreciate the opportunity to make this right for you.
Data da compra: 02/11/2024
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
2 years ago
Very reliable and fast. Very friendly drivers. Our driver was there in the middle of the night although our flight was nearly 2 hours late.
Data da compra: 02/11/2024
0
Compartilhar
AD
Adriana Deelen
Verificado pela Feefo
Roosendaal, Nederland
2 years ago
O que Adriana Deelen disse sobre a Shuttle Direct United Kingdom:
Alles prima geregeld. Een dag van tevoren krijg je een bevestiging van wanneer en waar je opgehaald wordt. En bij aankomst meld je je en dan hoor je welke bus je moet hebben. En dat alles voor een...
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
