Avaliações de Sephora

Hello, Thank you so much for taking the time to share your review. We genuinely appreciate your feedback and your patience, and we are truly sorry to hear about your delivery experience and the delay. Best, The Sephora Team

Hello, Thank you for your incredibly candid and important feedback. We are profoundly sorry to read about your experience. We understand your deep disappointment, especially given your positive experiences with Sephora internationally. We want to assure you that we are taking your concerns extremely seriously. We are actively investigating the failures in our service and communication processes that led to this experience. A member of our senior team has been in touch with you directly via email today to personally address your complaint, apologize for what transpired, and work towards a resolution. We are committed to rectifying this situation and understanding how such a significant breakdown in service occurred. We deeply regret that your first online shopping experience with us was so negative. Your feedback is invaluable as it helps us identify critical areas for immediate improvement, and we are dedicated to preventing similar occurrences for all our customers. Kind regards Customer Care

Hello, Thank you for your review. We are truly sorry to hear about the disappointment with your Christmas order, especially the partial cancellation after dispatch and the subsequent stock discrepancy on our website. We understand this was frustrating, particularly before Christmas, and we apologize for any misleading information and inconvenience. We are actively investigating the stock and notification issue to prevent this from happening again. Your feedback is invaluable, and we are committed to improving our processes. Kind regards Customer Care