O que Marika Rudik disse sobre a scalesandbalances.co.uk:
Quick delivery, but only one calibration certificate for 2 weights
Customer service not come back with proposal to sort the issue
Waveney
scalesandbalances.co.uk
3 years ago
Hi Marika,
Thank you for your feedback. I am sorry to hear you have not yet received a reply. I have looked into the sale; I can see you ordered 2 x M3 2 kg test weights and a calibration certificate. Calibration certificates with numbering are £35+VAT and we only issue one certificate for each group of weights.
When you placed your order, our new website was experiencing issues; one of which, being that it wasn’t adding charges for the certificates into the cart. However, until this was rectified, we were still honouring the certificates despite them not being charged for.
You have been sent a PDF certificate showing calibration results for both weights, but you will see on the invoice that you haven’t been charged for this certificate.
I can issue two separate certificates in this instance and will send them to the email address specified on the original order.
I hope this helps, and if we can support you any further, please give us a call on 01842 751633.
Kind regards,
Waveney
Avaliações de produto
Waveney
scalesandbalances.co.uk
3 years ago
Hi Marika,
Thank you for your feedback. I am sorry to hear you have not yet received a reply. I have looked into the sale; I can see you ordered 2 x M3 2 kg test weights and a calibration certificate. Calibration certificates with numbering are £35+VAT and we only issue one certificate for each group of weights.
When you placed your order, our new website was experiencing issues; one of which, being that it wasn’t adding charges for the certificates into the cart. However, until this was rectified, we were still honouring the certificates despite them not being charged for.
You have been sent a PDF certificate showing calibration results for both weights, but you will see on the invoice that you haven’t been charged for this certificate.
I can issue two separate certificates in this instance and will send them to the email address specified on the original order.
I hope this helps, and if we can support you any further, please give us a call on 01842 751633.
Kind regards,
Waveney
Data da compra: 11/07/2023
1
Compartilhar
MM
MARK MOORE
Verificado pela Feefo
3 years ago
O que MARK MOORE disse sobre a scalesandbalances.co.uk:
Excellent communication, fast delivery and good customer service. Cannot fault the service provided
Waveney
scalesandbalances.co.uk
3 years ago
Hi,
Thank you for your feedback! We're thrilled to hear that you found our communication excellent, delivery fast, and customer service top-notch. Your satisfaction is our priority, and we're here whenever you need us.
Kind regards,
Waveney
Avaliações de produto
Waveney
scalesandbalances.co.uk
3 years ago
Hi,
Thank you for your feedback!
Kind regards,
Waveney
Data da compra: 26/04/2023
0
Compartilhar
CS
Chris Stonehouse
Verificado pela Feefo
3 years ago
O que Chris Stonehouse disse sobre a scalesandbalances.co.uk:
Excellent service, delivered on time.
Waveney
scalesandbalances.co.uk
3 years ago
Hi.
Thank you for your feedback! We value your custom.
Kind regards,
Waveney
Data da compra: 18/04/2023
0
Compartilhar
MC
Mark James Crossley
Verificado pela Feefo
3 years ago
O que Mark James Crossley disse sobre a scalesandbalances.co.uk:
Industrial scales, electronic balances, calibration weights and moisture analysers - order online, telephone 01842 751633 or email sales@blakeandboughton.co.uk for advice, a quotation or to place an order.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Industrial scales, electronic balances, calibration weights and moisture analysers - order online, telephone 01842 751633 or email sales@blakeandboughton.co.uk for advice, a quotation or to place an order.
