Our water softener is wonderful. We are enjoying it already. Everyone was great to work with especially Debbie who scheduled the appointment and our installer who worked with us in getting it in...
I was not happy about being told I needed to replace something in my new water heater that I installed after I installed my paranoiacs filter. The technician said I had sediment but couldn't answer...
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Puronics Customer Service
Puronics
10 years ago
Thank you for your feedback. The discussion the technician had with you regarding your water heater had to do with an anode rod that should be replaced on a periodic basis, as per the instructions in the owners manual for the water heater. This has nothing to do with the water treatment system. We have called you to clarify this. If you have any further questions, please contact Puronics customer support at 800-339-8780 or by email at info@puronics.com.
Best Regards,
Puronics Customer Service
Avaliações de produto
Puronics Customer Service
Puronics
10 years ago
Thank you for your feedback. The discussion the technician had with you regarding your water heater had to do with an anode rod that should be replaced on a periodic basis, as per the instructions in the owners manual for the water heater. This has nothing to do with the water treatment system. We have called you to clarify this. If you have any further questions, please contact Puronics customer support at 800-339-8780 or by email at info@puronics.com.
Best Regards,
Puronics Customer Service
The guy that came was nice and he didn't take too long which I do appreciate but the unit is liking a little and it feels unstable. I am not sure if it is a technical issue or manufacture.
Avaliações de produto
Puronics Customer Service
Puronics
10 years ago
Thank you for your feedback. We have been trying to contact you to schedule a service call to resolve the problem. Please contact Puronics Customer Service at 800-339-8780 or by email at info@puronics.com
Best Regards,
Puronics Customer Service
The sales person did not properly identify the water line into the house which caused significantly more piping than planned. Puronics was great in covering that mistake, and the installer of the...
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Puronics Customer Service
Puronics
11 years ago
Thank you for your feedback. Our General Manager has been out to visit with you to review the installation. We apologize for the inconvenience that has been caused. We will be sending somebody out to take care of the hole and we will be sending you compensation for the plant.
Regards,
Puronics Customer Service
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