The system seems great. The cost was more than I anticipated, but probably a good investment. The installer was very nice and thorough in explaining the system, the benefits, etc. Overall satisfied...
The cost of the annual service call is outrageous. You need to find a lower cost material. I would expect the annual service call to be under $100.
Puronics Customer Services
Puronics
9 years ago
Thank you for your feedback!!
We apologize for the inconvenience. Our typical filter change cost is around 1/4 of 1 cent per gallon treated between filter changes.
If you would like to discuss this further, please contact our General Manager, Jeff Atkinson, at 925.456.1605.
Best Regards,
Puronics Customer Service
Avaliações de produto
Puronics Customer Services
Puronics
9 years ago
Thank you for your feedback!!
We apologize for the inconvenience. There are a few cities in California that ban salt based systems because of poor performing sewage treatment facilities in that particular city. Puronics has a full line of no-salt systems that are used in these cities, as well as other areas. If you would like to discuss replacing your system with a no salt system, please contact our General Manager, Jeff Atkinson, at 925.456.1605.
Amar was very knowledgeable and aimed at complete customer satisfaction. He patiently identified the problem and corrected the issue with new clogged candle of the RO system that was installed by...
We had a problem with Puronics, and they will not return our phone calls. They have been unprofessional and demonstrates poor customer with us.
Puronics Customer Services
Puronics
9 years ago
Thank you for your feedback!!
We apologize for the inconvenience. We have notified our General Manager of this issue and it is our understanding that it has been resolved.If you would like to discuss this further, please contact our General Manager, Jeff Atkinson, at 925.456.1605.
Best Regards,
Puronics Customer Service
Avaliações de produto
Puronics Customer Services
Puronics
9 years ago
Thank you for your feedback!!
We apologize for the inconvenience. We have notified our General Manager of this issue and it is our understanding that it has been resolved.If you would like to discuss this further, please contact our General Manager, Jeff Atkinson, at 925.456.1605.
This was the second attempt for service. I made arrangements to be off work for an earlier visit and the service rep was sick and did not come and they did not send anyone else. I think we're just...
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Puronics Customer Services
Puronics
9 years ago
Thank you for your feedback!!
We apologize for the inconvenience. We have notified our General Manager of this issue and it is our understanding that it has been resolved.If you would like to discuss this further, please contact our General Manager, Jeff Atkinson, at 925.456.1605.
The Technician was on time and completed the work quickly and efficiently. Also he took time to explain the service and what will be required during the next service.
We like the softened water and believe it has made our appliances last longer. Also like the softened water for bathing and hair washing. No residue, skin softer
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