The gift list was good and provided variety in options for gifts to purchase for the special couple. However, on choosing a gift, I was incredibly disappointed to then have to pay £4.99 for a gift...
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Amy
Prezola
9 years ago
Hi,
Thanks for your feedback.
We can confirm that the gift wrapping option is per order, not per item, and that all gifts are wrapped to the highest quality for the happy couple.
Sorry for an inconvenience caused.
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Consumidor confiável
9 years ago
Good idea backed up with good service
Very convenient and easy to use. Customer services very helpful.
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Consumidor confiável
9 years ago
East to use and well presented
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Consumidor confiável
9 years ago
Simple process
Never used the site before. All very easy and straightforward.
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TC
Trusted Customer
9 years ago
O que Trusted Customer disse sobre a Prezola:
Although the presents I bought were lovely , I cannot understand why you added Vat on theses gift , shocking and I should of been informed before. So I will not indulge in this again . Can you tell...
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Dom
Prezola
9 years ago
Hi Valentina. Thanks for your feedback, but we're a little confused I'm afraid. Your gift is a cash contribution and there is no VAT that's been added or charged as per the invoice you have been emailed.
I can see that you have selected to send the couple of printed gift card containing your message at a charge of £3.50. This is entirely optional and we would be happy to cancel this option and refund you if you would prefer? Please just let us know.
Many thanks. James.
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Consumidor confiável
9 years ago
Great service, very easy to use
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Consumidor confiável
9 years ago
Delivery confirmation
Impossible to your service good as I don't know whether the gift has been delivered or not. Your publicity says something about delivery being a short while after the event (i.e. a wedding) which...
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Amy
Prezola
9 years ago
Hello
Sorry to hear this.
We leave it up to the happy couple to respond to all their lovely guests, as each couple is different.
Thanks for your feedback.
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TC
Trusted Customer
Warwickshire
9 years ago
O que Trusted Customer disse sobre a Prezola:
This was SO easy to use, y far the quickest, least hassle way to buy a gift!
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